100
NPS
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Pebblebrook Hotel Trust
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About Pebblebrook Hotel Trust's Brand
Pebblebrook Hotel Trust is an internally managed hotel investment company
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Pebblebrook Hotel Trust NPS
Pebblebrook Hotel Trust's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Pebblebrook Hotel Trust's customers would recommend using the product based on a scale of -100 to 100.
Pebblebrook Hotel Trust Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Pebblebrook Hotel Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pebblebrook Hotel Trust Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pebblebrook Hotel Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pebblebrook Hotel Trust Product Quality
5/5
Pebblebrook Hotel Trust has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Pebblebrook Hotel Trust Product Information
Pebblebrook Hotel Trust’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Real Estate
Pebblebrook Hotel Trust Pricing
Pebblebrook Hotel Trust ROI & Value For Money
4.7/5
Pebblebrook Hotel Trust has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Pebblebrook Hotel Trust Customer Service
4.7/5
Pebblebrook Hotel Trust has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Pebblebrook Hotel Trust's Customer Service
Address
Bethesda, MD
Website
http://www.pebblebrookhotels.com/
Phone Number
240-507-1300
