20
NPS
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PECO Pallet
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About PECO Pallet's Brand
PECO Pallet, Inc. is an industry leader in providing four- way block pallet pooling services in North America.
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
PECO Pallet NPS
PECO Pallet's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether PECO Pallet's customers would recommend using the product based on a scale of -100 to 100.
PECO Pallet Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
PECO Pallet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Mar 2025 0 | Mar 2025 | 0 |
Sep 2025 20 | Sep 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PECO Pallet Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of PECO Pallet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PECO Pallet Product Quality
3.1/5
PECO Pallet has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PECO Pallet's overall Product Quality score rated by its users and customers.
PECO Pallet Product Information
PECO Pallet’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.pecopallet.com/
- Company Size
- 201-500 Employees
Industry
Manufacturing
PECO Pallet Pricing
PECO Pallet ROI & Value For Money
3.1/5
PECO Pallet has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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PECO Pallet Customer Satisfaction (CSAT)
PECO Pallet Customer Satisfaction (CSAT) Score
80 / 100
PECO Pallet has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PECO Pallet Customer Service
3.1/5
PECO Pallet has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About PECO Pallet's Customer Service
Address
2 Bridge Street, Ste. 210, Irvington, NY 10533
Website
http://www.pecopallet.com/
Phone Number
9143765444
PECO Pallet's Social Links
PECO Pallet as an Employer
3.4/5
PECO Pallet has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
PECO Pallet scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PECO Pallet would recommend the brand to a friend. ENPS measures how likely PECO Pallet employees would recommend working at PECO Pallet to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
