-8
NPS
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Peddle
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About Peddle's Brand
Peddle offers users a fast and hassle-free way to sell their used car.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.8/5
Customer Service
Peddle NPS
Peddle's Net Promoter Score (NPS) is a -8 with 38% Promoters, 16% Passives, and 46% Detractors. Net Promoter Score tracks whether Peddle's customers would recommend using the product based on a scale of -100 to 100.
Peddle Overall NPS
| 38% | Promoters |
|---|---|
| 16% | Passives |
| 46% | Detractors |
Peddle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 -40 | Oct 2021 | -40 |
Apr 2022 -51 | Apr 2022 | -51 |
Jun 2022 -29 | Jun 2022 | -29 |
Oct 2022 -25 | Oct 2022 | -25 |
Feb 2023 -11 | Feb 2023 | -11 |
Jul 2023 -17 | Jul 2023 | -17 |
Mar 2025 -8 | Mar 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peddle NPS by Ethnicity
Peddle's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Peddle NPS by Usage
Peddle's NPS was rated 0 points by customers who have used Peddle's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Peddle Customer Reviews
Out of the 2 Peddle customer reviews 2 were positive and 0 were constructive. Peddle customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Peddle Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Peddle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Peddle Customer Loyalty Score by Ethnicity
Peddle's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Peddle.
70
out of 100
Caucasian
Peddle Customer Loyalty Score by Usage
Peddle's Customer Loyalty score was rated 70% by customers who have used Peddle's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Peddle Product Quality
3.2/5
Peddle has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Peddle Product Information
Peddle’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.peddle.com
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Quick Insights into Peddle Product Quality
Peddle's Product Quality score was rated highest by Caucasian customers.
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Ranked Peddle Product Quality the Highest
Peddle Product Quality Score by Ethnicity
Peddle's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Peddle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Peddle Product Quality Score by Usage
Peddle's Product Quality score was rated 3.8 stars by customers who have used Peddle's products/services for Less than 1 Year.
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Peddle Pricing
Peddle ROI & Value For Money
2.5/5
Peddle has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Peddle ROI
Peddle's ROI score was rated highest by Caucasian customers.
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Ranked Peddle ROI the Highest
Peddle ROI Score by Ethnicity
Peddle's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Peddle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Peddle ROI Score by Usage
Peddle's ROI score was rated 2.8 stars by customers who have used Peddle's products/services for Less than 1 Year.
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Peddle Customer Satisfaction (CSAT)
Peddle Customer Satisfaction (CSAT) Score
60 / 100
Peddle has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Peddle Customer Satisfaction
Peddle's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Peddle Customer Satisfaction the Highest
Peddle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Peddle's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Peddle.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Peddle Customer Satisfaction Score by Usage
Peddle's Customer Satisfaction score was rated 80 points by customers who have used Peddle's products/services for Less than 1 Year.
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Peddle Customer Service
2.8/5
Peddle has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Peddle's Customer Service
Address
111 W 6th St., Ste 300, Austin, TX 78701
Website
https://www.peddle.com
Phone Number
(877)620-9552
Quick Insights into Peddle Customer Service
Peddle's Customer Service score was rated highest by Caucasian customers.
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Ranked Peddle Customer Service the Highest
Peddle Customer Service Score by Ethnicity
Peddle's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Peddle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Peddle Customer Service Score by Usage
Peddle's Customer Service score was rated 2.8 stars by customers who have used Peddle's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Peddle as an Employer
3.9/5
Peddle has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Peddle scored a -8 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Peddle would recommend the brand to a friend. ENPS measures how likely Peddle employees would recommend working at Peddle to a friend.
Net Promoter Score
-8
NPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
