50
NPS
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Pedernales Electric Cooperative
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About Pedernales Electric Cooperative's Brand
Pedernales Electric Cooperative is a not-for-profit rural electric distribution utility cooperative headquartered in Johnson City, Texas.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Pedernales Electric Cooperative NPS
Pedernales Electric Cooperative's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Pedernales Electric Cooperative's customers would recommend using the product based on a scale of -100 to 100.
Pedernales Electric Cooperative Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Pedernales Electric Cooperative NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Jul 2025 50 | Jul 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pedernales Electric Cooperative Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pedernales Electric Cooperative users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pedernales Electric Cooperative Product Quality
3.2/5
Pedernales Electric Cooperative has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pedernales Electric Cooperative's overall Product Quality score rated by its users and customers.
Pedernales Electric Cooperative Product Information
Pedernales Electric Cooperative’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pec.coop/
- Company Size
- 501-1,000 Employees
Pedernales Electric Cooperative Pricing
Pedernales Electric Cooperative ROI & Value For Money
3.3/5
Pedernales Electric Cooperative has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pedernales Electric Cooperative's overall ROI score rated by its users and customers.
Pedernales Electric Cooperative Customer Satisfaction (CSAT)
Pedernales Electric Cooperative Customer Satisfaction (CSAT) Score
67 / 100
Pedernales Electric Cooperative has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pedernales Electric Cooperative Customer Service
3.3/5
Pedernales Electric Cooperative has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pedernales Electric Cooperative's overall Customer Service score rated by its users and customers.
About Pedernales Electric Cooperative's Customer Service
Website
http://www.pec.coop/
Phone Number
8308685047
Pedernales Electric Cooperative as an Employer
4.5/5
Pedernales Electric Cooperative has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
CEO of Pedernales Electric Cooperative
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pedernales Electric Cooperative scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pedernales Electric Cooperative would recommend the brand to a friend. ENPS measures how likely Pedernales Electric Cooperative employees would recommend working at Pedernales Electric Cooperative to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
