-100
NPS
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Peel
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About Peel's Brand
Peel is the leading universal home control and video content discovery platform w/ 130M+ users worldwide, generating 140B+ remote commands
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Peel NPS
Peel's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Peel's customers would recommend using the product based on a scale of -100 to 100.
Peel Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Peel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peel Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Peel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peel Product Quality
1.5/5
Peel has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Peel's overall Product Quality score rated by its users and customers.
Peel Product Information
Peel’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://peel.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Mobile App
SaaS
Peel Pricing
Peel ROI & Value For Money
1.5/5
Peel has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Peel's overall ROI score rated by its users and customers.
Peel Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Peel Customer Service
1.5/5
Peel has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Peel's overall Customer Service score rated by its users and customers.
About Peel's Customer Service
Address
321 Castro Street, Mountain View, CA
Website
http://peel.com
Consumer vs. Employees
Peel scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Peel would recommend the brand to a friend. ENPS measures how likely Peel employees would recommend working at Peel to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
