-10
NPS
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Brand Page
PeerStreet
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About PeerStreet's Brand
PeerStreet is a first-of-its-kind online platform for investing in real estate debt.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
PeerStreet NPS
PeerStreet's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether PeerStreet's customers would recommend using the product based on a scale of -100 to 100.
PeerStreet Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
PeerStreet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2020 0 | Jul 2020 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 15 | Dec 2021 | 15 |
Jun 2022 -11 | Jun 2022 | -11 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2023 -9 | Jul 2023 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeerStreet Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of PeerStreet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PeerStreet Product Quality
3.4/5
PeerStreet has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PeerStreet's overall Product Quality score rated by its users and customers.
PeerStreet Product Information
PeerStreet’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.peerstreet.com
- Company Size
- 51-200 Employees
Industry
Tech
Marketplaces
Real Estate
PeerStreet Pricing
PeerStreet ROI & Value For Money
3.3/5
PeerStreet has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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PeerStreet Customer Satisfaction (CSAT)
PeerStreet Customer Satisfaction (CSAT) Score
50 / 100
PeerStreet has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeerStreet Customer Service
3.6/5
PeerStreet has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About PeerStreet's Customer Service
Address
300 Manhattan Blvd Ste, El Segundo, CA 90266
Website
http://www.peerstreet.com
PeerStreet as an Employer
4.5/5
PeerStreet has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PeerStreet scored a -10 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of PeerStreet would recommend the brand to a friend. ENPS measures how likely PeerStreet employees would recommend working at PeerStreet to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 81% | Promoters |
|---|---|
| 12% | Passive |
| 7% | Detractors |
