-78
NPS
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Pella Corporation
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About Pella Corporation's Brand
Pella Corporation is a privately held window and door manufacturing company headquartered in Pella, Iowa.
Brand at a Glance
59%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Pella Corporation CMO
Emily Videtto
Emily Videtto serves as the Chief Marketing Officer of Pella Windows & Doors. Emily started at Pella Windows & Doors in November of 2016. Emily currently resides in the Des Moines, Iowa Area.
Pella Corporation NPS
Pella Corporation's Net Promoter Score (NPS) is a -78 with 9% Promoters, 4% Passives, and 87% Detractors. Net Promoter Score tracks whether Pella Corporation's customers would recommend using the product based on a scale of -100 to 100.
Pella Corporation Overall NPS
| 9% | Promoters |
|---|---|
| 4% | Passives |
| 87% | Detractors |
Pella Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -78 | Feb 2025 | -78 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
May 2025 -78 | May 2025 | -78 |
Jun 2025 -78 | Jun 2025 | -78 |
Jul 2025 -78 | Jul 2025 | -78 |
Aug 2025 -78 | Aug 2025 | -78 |
Sep 2025 -78 | Sep 2025 | -78 |
Oct 2025 -78 | Oct 2025 | -78 |
Nov 2025 -78 | Nov 2025 | -78 |
Dec 2025 -78 | Dec 2025 | -78 |
Jan 2026 -78 | Jan 2026 | -78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pella Corporation NPS by Gender
Female customers rated Pella Corporation's NPS 1 points higher than Male customers.
Male
-92
Pella Corporation's NPS was rated -92 by Male customers on Comparably.
3%
Promoters
2%
Passives
95%
Detractors
Female
-91
Pella Corporation's NPS was rated -91 by Female customers on Comparably.
4%
Promoters
1%
Passives
95%
Detractors
Pella Corporation NPS by Ethnicity
Pella Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -93 | Caucasian | -93 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -66 | Asian or Pacific Islander | -66 |
Native American -100 | Native American | -100 |
Other -73 | Other | -73 |
Pella Corporation NPS by Age
Pella Corporation's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Pella Corporation NPS by Usage
Pella Corporation's NPS was rated the highest by customers who have used Pella Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -96 | 1 to 2 Years | -96 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -86 | 5 to 10 Years | -86 |
Over 10 Years -95 | Over 10 Years | -95 |
Pella Corporation Customer Reviews
Out of the 99 Pella Corporation customer reviews 4 were positive and 95 were constructive. Pella Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pella Corporation Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Pella Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pella Corporation Customer Loyalty Score by Gender
Male customers rated Pella Corporation's Customer Loyalty score 2% higher than Female customers.
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Male
59%
Yes
Female
57%
Yes
Pella Corporation Customer Loyalty Score by Ethnicity
Pella Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pella Corporation.
59
out of 100
Caucasian
55
out of 100
Hispanic or Latino
38
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
10
out of 100
Native American
54
out of 100
Other
Pella Corporation Customer Loyalty Score by Age
Pella Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 55% | 31-35 | 55% |
36-40 84% | 36-40 | 84% |
41-45 43% | 41-45 | 43% |
46-50 50% | 46-50 | 50% |
51-55 58% | 51-55 | 58% |
56-60 66% | 56-60 | 66% |
61-65 55% | 61-65 | 55% |
66+ 58% | 66+ | 58% |
Pella Corporation Customer Loyalty Score by Usage
Pella Corporation's Customer Loyalty score was rated the highest by customers who have used Pella Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pella Corporation Customer Loyalty Score by Industry
Pella Corporation's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Media and Entertainment industry customers.
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Pella Corporation Product Quality
1.6/5
Pella Corporation has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Pella Corporation Product Information
Pella Corporation’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Pella Corporation's product the highest. Reviewers from the Aerospace and Aviation industry rated Pella Corporation the lowest at 1.7.
- Website
- http://www.pella.com
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Quick Insights into Pella Corporation Product Quality
Pella Corporation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Utilities industry.
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Ranked Pella Corporation Product Quality the Highest
Ranked Pella Corporation Product Quality the Lowest
Pella Corporation Product Quality Score by Gender
Male customers rated Pella Corporation's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Pella Corporation Product Quality Score by Ethnicity
Pella Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pella Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 2 | Other | 2 |
Pella Corporation Product Quality Score by Age
Pella Corporation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pella Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3 | 31-35 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pella Corporation Product Quality Score by Usage
Pella Corporation's Product Quality score was rated the highest by customers who have used Pella Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Pella Corporation Product Quality Score by Industry
Pella Corporation's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Utilities industry customers.
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Pella Corporation Pricing
Pella Corporation ROI & Value For Money
1.6/5
Pella Corporation has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Pella Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Safety industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Pella Corporation.
Quick Insights into Pella Corporation ROI
Pella Corporation's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Utilities industry.
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Ranked Pella Corporation ROI the Highest
Ranked Pella Corporation ROI the Lowest
Pella Corporation ROI Score by Gender
Male customers rated Pella Corporation's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pella Corporation.
Male
1.6/5
Female
1.5/5
Pella Corporation ROI Score by Ethnicity
Pella Corporation's ROI score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pella Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.7 | Other | 1.7 |
Pella Corporation ROI Score by Age
Pella Corporation's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pella Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pella Corporation ROI Score by Usage
Pella Corporation's ROI score was rated the highest by customers who have used Pella Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Pella Corporation ROI Score by Industry
Pella Corporation's ROI score was rated the highest by Public Safety industry customers, and the lowest by Utilities industry customers.
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Pella Corporation Customer Satisfaction (CSAT)
Pella Corporation Customer Satisfaction (CSAT) Score
12 / 100
Pella Corporation has an overall Customer Satisfaction score of 12 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
15%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pella Corporation Customer Satisfaction
Pella Corporation's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Utilities industry.
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Ranked Pella Corporation Customer Satisfaction the Highest
Ranked Pella Corporation Customer Satisfaction the Lowest
Pella Corporation Customer Satisfaction Score by Gender
Male customers rated Pella Corporation's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pella Corporation.
9 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 19% | |
Very Dissatisfied | 71% |
6 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 1% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 83% |
Pella Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pella Corporation's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
77%
CSAT according to Hispanic or Latino
Pella Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
CSAT according to African American/Black
Pella Corporation's Customer Satisfaction (CSAT) score was rated 9% according to African American/Black users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to Asian or Pacific Islander
Pella Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Asian or Pacific Islander users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Native American
Pella Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Pella Corporation's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
15%
Very Dissatisfied
68%
Pella Corporation Customer Satisfaction Score by Age
Pella Corporation's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pella Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 44% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 3% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 7% | |||||||||||||||
| 66+ | 2% |
Pella Corporation Customer Satisfaction Score by Usage
Pella Corporation's Customer Satisfaction score was rated the highest by customers who have used Pella Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Pella Corporation Customer Satisfaction Score by Industry
Pella Corporation's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Utilities industry customers.
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{
"title": "Pella Corporation Customer Satisfaction Score by Industry",
"text": "Pella Corporation's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Pella Corporation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Accounting",
"groupId": 495,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Pella Corporation's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Pella Corporation's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Pella Corporation's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Pella Corporation's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Pella Corporation's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Pella Corporation's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Chemicals",
"groupId": 506,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Chemicals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Pella Corporation's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Consulting",
"groupId": 511,
"score": 24,
"stars": 0,
"csatScore": 24,
"text": "Pella Corporation's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 24
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Pella Corporation's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Pella Corporation's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Pella Corporation's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Insurance",
"groupId": 526,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Pella Corporation's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Pella Corporation's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Pella Corporation's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Pella Corporation Customer Service
1.5/5
Pella Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Pella Corporation's Customer Service
Address
102 Main Street, Pella, IA 50219
Website
http://www.pella.com
Phone Number
(877) 473-5527
Quick Insights into Pella Corporation Customer Service
Pella Corporation's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Utilities industry.
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Ranked Pella Corporation Customer Service the Highest
Ranked Pella Corporation Customer Service the Lowest
Pella Corporation Customer Service Score by Gender
Pella Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Pella Corporation Customer Service Score by Ethnicity
Pella Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Pella Corporation Customer Service Score by Age
Pella Corporation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pella Corporation Customer Service Score by Usage
Pella Corporation's Customer Service score was rated 1.5 stars by customers who have used Pella Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Pella Corporation Customer Service Score by Industry
Pella Corporation's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Utilities industry customers.
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Pella Corporation as an Employer
3.0/5
Pella Corporation has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Pella Corporation scored a -78 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Pella Corporation would recommend the brand to a friend. ENPS measures how likely Pella Corporation employees would recommend working at Pella Corporation to a friend.
Net Promoter Score
-78
NPS Score
| 9% | Promoters |
|---|---|
| 4% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
