-17
NPS
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Pembina Pipeline Corporation
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About Pembina Pipeline Corporation's Brand
Pembina Pipeline Corporation is a reliable energy transportation and service provider and a trusted member of the community.
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Pembina Pipeline Corporation NPS
Pembina Pipeline Corporation's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Pembina Pipeline Corporation's customers would recommend using the product based on a scale of -100 to 100.
Pembina Pipeline Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Pembina Pipeline Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -17 | Oct 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pembina Pipeline Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pembina Pipeline Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pembina Pipeline Corporation Product Quality
3.1/5
Pembina Pipeline Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Pembina Pipeline Corporation's overall Product Quality score rated by its users and customers.
Pembina Pipeline Corporation Product Information
Pembina Pipeline Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.pembina.com/
- Company Size
- 11-50 Employees
Industry
Tech
Energy
Pembina Pipeline Corporation Pricing
Pembina Pipeline Corporation ROI & Value For Money
4/5
Pembina Pipeline Corporation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pembina Pipeline Corporation Customer Satisfaction (CSAT)
Pembina Pipeline Corporation Customer Satisfaction (CSAT) Score
25 / 100
Pembina Pipeline Corporation has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pembina Pipeline Corporation Customer Service
4/5
Pembina Pipeline Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pembina Pipeline Corporation's overall Customer Service score rated by its users and customers.
About Pembina Pipeline Corporation's Customer Service
Address
4000, 585 - 8th Avenue S.W., T2P 1G1 Canada
Website
http://www.pembina.com/
Phone Number
(403)231-7500
Pembina Pipeline Corporation as an Employer
2.4/5
Pembina Pipeline Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Pembina Pipeline Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pembina Pipeline Corporation scored a -17 for Net Promoter Score and a -88 for Employee Net Promoter Score. NPS gauges how likely a customer of Pembina Pipeline Corporation would recommend the brand to a friend. ENPS measures how likely Pembina Pipeline Corporation employees would recommend working at Pembina Pipeline Corporation to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-88
eNPS Score
| 0% | Promoters |
|---|---|
| 12% | Passive |
| 88% | Detractors |
