21
NPS
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Pemex
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About Pemex's Brand
Petr leos Mexicanos (trademarked and better known as Pemex) is a Mexican state-owned petroleum company, created in 1938 by nationalized
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Pemex NPS
Pemex's Net Promoter Score (NPS) is a 21 with 55% Promoters, 11% Passives, and 34% Detractors. Net Promoter Score tracks whether Pemex's customers would recommend using the product based on a scale of -100 to 100.
Pemex Overall NPS
| 55% | Promoters |
|---|---|
| 11% | Passives |
| 34% | Detractors |
Pemex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 8 | Nov 2022 | 8 |
Jun 2023 14 | Jun 2023 | 14 |
Sep 2023 17 | Sep 2023 | 17 |
Nov 2023 21 | Nov 2023 | 21 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 19 | Apr 2024 | 19 |
May 2024 21 | May 2024 | 21 |
Jun 2024 14 | Jun 2024 | 14 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 19 | Dec 2024 | 19 |
Dec 2025 21 | Dec 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pemex NPS by Gender
Female customers rated Pemex's NPS 10 points higher than Male customers.
Male
57
Pemex's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
67
Pemex's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Pemex NPS by Ethnicity
Pemex's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 66 | Hispanic or Latino | 66 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Pemex NPS by Age
Pemex's NPS was rated 57 points by customers ages 18-25 on Comparably.
Pemex NPS by Usage
Pemex's NPS was rated the highest by customers who have used Pemex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
Pemex Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Pemex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pemex Customer Loyalty Score by Gender
Male customers rated Pemex's Customer Loyalty score 21% higher than Female customers.
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Male
61%
Yes
Female
40%
Yes
Pemex Customer Loyalty Score by Ethnicity
Pemex's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pemex.
55
out of 100
Hispanic or Latino
40
out of 100
Asian or Pacific Islander
Pemex Customer Loyalty Score by Age
Pemex's Customer Loyalty score was rated 49% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pemex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
Pemex Customer Loyalty Score by Usage
Pemex's Customer Loyalty score was rated the highest by customers who have used Pemex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pemex Product Quality
3.6/5
Pemex has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Pemex Product Information
Pemex’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Pemex Product Quality
Pemex's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked Pemex Product Quality the Highest
Ranked Pemex Product Quality the Lowest
Pemex Product Quality Score by Gender
Male customers rated Pemex's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pemex.
Male
4/5
Female
3.8/5
Pemex Product Quality Score by Ethnicity
Pemex's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pemex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Pemex Product Quality Score by Age
Pemex's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pemex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Pemex Product Quality Score by Usage
Pemex's Product Quality score was rated the highest by customers who have used Pemex's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pemex Pricing
Pemex ROI & Value For Money
4.1/5
Pemex has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Pemex ROI
Pemex's ROI score was rated highest by customers who have used Pemex's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Pemex ROI the Highest
Ranked Pemex ROI the Lowest
Pemex ROI Score by Gender
Male customers rated Pemex's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pemex.
Male
4.5/5
Female
4.3/5
Pemex ROI Score by Ethnicity
Pemex's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pemex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Pemex ROI Score by Age
Pemex's ROI score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pemex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Pemex ROI Score by Usage
Pemex's ROI score was rated the highest by customers who have used Pemex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pemex Customer Satisfaction (CSAT)
Pemex Customer Satisfaction (CSAT) Score
74 / 100
Pemex has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
7%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pemex Customer Satisfaction
Pemex's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Pemex Customer Satisfaction the Highest
Ranked Pemex Customer Satisfaction the Lowest
Pemex Customer Satisfaction Score by Gender
Male customers rated Pemex's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pemex.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Pemex Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Pemex's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pemex.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Pemex Customer Satisfaction Score by Age
Pemex's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pemex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Pemex Customer Satisfaction Score by Usage
Pemex's Customer Satisfaction score was rated the highest by customers who have used Pemex's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pemex Customer Service
4/5
Pemex has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Pemex's Customer Service
Address
Marina Nacional #329, Silver City, NM
Website
http://www.pemex.com/paginas/default.aspx#.urh9jpyvw7a
Phone Number
(525) 519-4425
Quick Insights into Pemex Customer Service
Pemex's Customer Service score was rated highest by customers who have used Pemex's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Pemex Customer Service the Highest
Ranked Pemex Customer Service the Lowest
Pemex Customer Service Score by Gender
Male customers rated Pemex's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pemex.
Male
4.5/5
Female
4.1/5
Pemex Customer Service Score by Ethnicity
Pemex's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pemex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Pemex Customer Service Score by Age
Pemex's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pemex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Pemex Customer Service Score by Usage
Pemex's Customer Service score was rated the highest by customers who have used Pemex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Pemex as an Employer
4.5/5
Pemex has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Pemex scored a 21 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Pemex would recommend the brand to a friend. ENPS measures how likely Pemex employees would recommend working at Pemex to a friend.
Net Promoter Score
21
NPS Score
| 55% | Promoters |
|---|---|
| 11% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
