66
NPS
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Penn Mutual
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About Penn Mutual's Brand
Penn Mutual
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Penn Mutual NPS
Penn Mutual's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Penn Mutual's customers would recommend using the product based on a scale of -100 to 100.
Penn Mutual Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Penn Mutual NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 60 | Jan 2025 | 60 |
May 2025 67 | May 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penn Mutual Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Penn Mutual users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Penn Mutual Product Quality
3.7/5
Penn Mutual has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Penn Mutual Product Information
Penn Mutual’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www2.pennmutual.com
- Company Size
- 501-1,000 Employees
Industry
Insurance
Penn Mutual Pricing
Penn Mutual ROI & Value For Money
3.7/5
Penn Mutual has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Penn Mutual Customer Satisfaction (CSAT)
Penn Mutual Customer Satisfaction (CSAT) Score
84 / 100
Penn Mutual has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Penn Mutual Customer Service
3.7/5
Penn Mutual has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Penn Mutual's Customer Service
Address
Horsham, PA
Website
http://www2.pennmutual.com
Penn Mutual as an Employer
4.7/5
Penn Mutual has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Penn Mutual scored a 66 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Penn Mutual would recommend the brand to a friend. ENPS measures how likely Penn Mutual employees would recommend working at Penn Mutual to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
