-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PennyMac Loan Services, LLC
Marketing or Exec? Claim Your Free Account
About PennyMac Loan Services, LLC's Brand
Specialty financial services firm
Brand at a Glance
70%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PennyMac Loan Services, LLC NPS
PennyMac Loan Services, LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PennyMac Loan Services, LLC's customers would recommend using the product based on a scale of -100 to 100.
PennyMac Loan Services, LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PennyMac Loan Services, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PennyMac Loan Services, LLC NPS by Gender
PennyMac Loan Services, LLC's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
PennyMac Loan Services, LLC's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
PennyMac Loan Services, LLC's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
PennyMac Loan Services, LLC NPS by Ethnicity
PennyMac Loan Services, LLC's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
PennyMac Loan Services, LLC NPS by Usage
PennyMac Loan Services, LLC's NPS was rated -100 points by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
PennyMac Loan Services, LLC Customer Reviews
Out of the 3 PennyMac Loan Services, LLC customer reviews 0 were positive and 3 were constructive. PennyMac Loan Services, LLC customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PennyMac Loan Services, LLC Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of PennyMac Loan Services, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PennyMac Loan Services, LLC Customer Loyalty Score by Gender
Female customers rated PennyMac Loan Services, LLC's Customer Loyalty score 1% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PennyMac Loan Services, LLC.
Male
73%
Yes
Female
74%
Yes
PennyMac Loan Services, LLC Customer Loyalty Score by Ethnicity
PennyMac Loan Services, LLC's Customer Loyalty score was rated 63% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PennyMac Loan Services, LLC.
63
out of 100
Caucasian
PennyMac Loan Services, LLC Customer Loyalty Score by Usage
PennyMac Loan Services, LLC's Customer Loyalty score was rated 100% by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PennyMac Loan Services, LLC Product Quality
1.5/5
PennyMac Loan Services, LLC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac Loan Services, LLC's overall Product Quality score rated by its users and customers.
PennyMac Loan Services, LLC Product Information
PennyMac Loan Services, LLC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.pennymacusa.com
Quick Insights into PennyMac Loan Services, LLC Product Quality
PennyMac Loan Services, LLC's Product Quality score was rated highest by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PennyMac Loan Services, LLC's Product Quality.
Ranked PennyMac Loan Services, LLC Product Quality the Highest
Ranked PennyMac Loan Services, LLC Product Quality the Lowest
PennyMac Loan Services, LLC Product Quality Score by Gender
PennyMac Loan Services, LLC's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PennyMac Loan Services, LLC.
Male
1.5/5
Female
1.5/5
PennyMac Loan Services, LLC Product Quality Score by Ethnicity
PennyMac Loan Services, LLC's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PennyMac Loan Services, LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PennyMac Loan Services, LLC Product Quality Score by Usage
PennyMac Loan Services, LLC's Product Quality score was rated 1.5 stars by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PennyMac Loan Services, LLC Pricing
PennyMac Loan Services, LLC ROI & Value For Money
1.5/5
PennyMac Loan Services, LLC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac Loan Services, LLC's overall ROI score rated by its users and customers.
Quick Insights into PennyMac Loan Services, LLC ROI
PennyMac Loan Services, LLC's ROI score was rated highest by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PennyMac Loan Services, LLC's ROI score.
Ranked PennyMac Loan Services, LLC ROI the Highest
Ranked PennyMac Loan Services, LLC ROI the Lowest
PennyMac Loan Services, LLC ROI Score by Gender
PennyMac Loan Services, LLC's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PennyMac Loan Services, LLC.
Male
1.5/5
Female
1.5/5
PennyMac Loan Services, LLC ROI Score by Ethnicity
PennyMac Loan Services, LLC's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PennyMac Loan Services, LLC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PennyMac Loan Services, LLC ROI Score by Usage
PennyMac Loan Services, LLC's ROI score was rated 1.5 stars by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PennyMac Loan Services, LLC Customer Satisfaction (CSAT)
PennyMac Loan Services, LLC Customer Satisfaction (CSAT) Score
5 / 100
PennyMac Loan Services, LLC has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PennyMac Loan Services, LLC Customer Satisfaction
PennyMac Loan Services, LLC's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PennyMac Loan Services, LLC's Customer Satisfaction.
Ranked PennyMac Loan Services, LLC Customer Satisfaction the Highest
Ranked PennyMac Loan Services, LLC Customer Satisfaction the Lowest
PennyMac Loan Services, LLC Customer Satisfaction Score by Gender
Female customers rated PennyMac Loan Services, LLC's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PennyMac Loan Services, LLC.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 80% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
PennyMac Loan Services, LLC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PennyMac Loan Services, LLC's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PennyMac Loan Services, LLC.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
PennyMac Loan Services, LLC Customer Satisfaction Score by Usage
PennyMac Loan Services, LLC's Customer Satisfaction score was rated 0 points by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PennyMac Loan Services, LLC Customer Service
1.5/5
PennyMac Loan Services, LLC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac Loan Services, LLC's overall Customer Service score rated by its users and customers.
About PennyMac Loan Services, LLC's Customer Service
Address
Moorpark, CA 93021
Website
http://www.pennymacusa.com
Quick Insights into PennyMac Loan Services, LLC Customer Service
PennyMac Loan Services, LLC's Customer Service score was rated highest by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PennyMac Loan Services, LLC's Customer Service score.
Ranked PennyMac Loan Services, LLC Customer Service the Highest
Ranked PennyMac Loan Services, LLC Customer Service the Lowest
PennyMac Loan Services, LLC Customer Service Score by Gender
PennyMac Loan Services, LLC's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PennyMac Loan Services, LLC.
Male
1.5/5
Female
1.5/5
PennyMac Loan Services, LLC Customer Service Score by Ethnicity
PennyMac Loan Services, LLC's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PennyMac Loan Services, LLC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PennyMac Loan Services, LLC Customer Service Score by Usage
PennyMac Loan Services, LLC's Customer Service score was rated 1.5 stars by customers who have used PennyMac Loan Services, LLC's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PennyMac Loan Services, LLC as an Employer
2.4/5
PennyMac Loan Services, LLC has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of PennyMac Loan Services, LLC
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PennyMac Loan Services, LLC scored a -100 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of PennyMac Loan Services, LLC would recommend the brand to a friend. ENPS measures how likely PennyMac Loan Services, LLC employees would recommend working at PennyMac Loan Services, LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 13% | Promoters |
|---|---|
| 27% | Passive |
| 60% | Detractors |
