28
NPS
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Penske Media Corporation
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About Penske Media Corporation's Brand
PMC is a Leading Digital Media and Publishing Company
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Penske Media Corporation NPS
Penske Media Corporation's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Penske Media Corporation's customers would recommend using the product based on a scale of -100 to 100.
Penske Media Corporation Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Penske Media Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 60 | Mar 2021 | 60 |
Apr 2021 66 | Apr 2021 | 66 |
Jul 2021 57 | Jul 2021 | 57 |
Sep 2021 38 | Sep 2021 | 38 |
Jan 2022 44 | Jan 2022 | 44 |
Feb 2022 30 | Feb 2022 | 30 |
May 2022 18 | May 2022 | 18 |
Aug 2022 16 | Aug 2022 | 16 |
Sep 2022 19 | Sep 2022 | 19 |
Nov 2022 25 | Nov 2022 | 25 |
Nov 2023 28 | Nov 2023 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penske Media Corporation Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Penske Media Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Penske Media Corporation Product Quality
3.4/5
Penske Media Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Penske Media Corporation Product Information
Penske Media Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://pmc.com
- Company Size
- 501-1,000 Employees
Industry
Media
Penske Media Corporation Pricing
Penske Media Corporation ROI & Value For Money
4.1/5
Penske Media Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Penske Media Corporation Customer Satisfaction (CSAT)
Penske Media Corporation Customer Satisfaction (CSAT) Score
72 / 100
Penske Media Corporation has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Penske Media Corporation Customer Service
4/5
Penske Media Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Penske Media Corporation's Customer Service
Address
11175 Santa Monica Boulevard, Los Angeles, CA
Website
http://pmc.com
Phone Number
310-321-5000
Penske Media Corporation as an Employer
4.3/5
Penske Media Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Penske Media Corporation scored a 28 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Penske Media Corporation would recommend the brand to a friend. ENPS measures how likely Penske Media Corporation employees would recommend working at Penske Media Corporation to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 57% | Promoters |
|---|---|
| 5% | Passive |
| 38% | Detractors |
