-50
NPS
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Pentec Health
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About Pentec Health's Brand
Pentec Health, formerly Pentech Infusions, was founded in 1983. Pentech Infusions had become an established leader in providing IDPN and
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Pentec Health NPS
Pentec Health's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Pentec Health's customers would recommend using the product based on a scale of -100 to 100.
Pentec Health Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Pentec Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pentec Health Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pentec Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pentec Health Product Quality
2.8/5
Pentec Health has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pentec Health's overall Product Quality score rated by its users and customers.
Pentec Health Product Information
Pentec Health’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.pentechealth.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Pentec Health Pricing
Pentec Health ROI & Value For Money
1.7/5
Pentec Health has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pentec Health's overall ROI score rated by its users and customers.
Pentec Health Customer Satisfaction (CSAT)
Pentec Health Customer Satisfaction (CSAT) Score
25 / 100
Pentec Health has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pentec Health Customer Service
1.5/5
Pentec Health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pentec Health's overall Customer Service score rated by its users and customers.
About Pentec Health's Customer Service
Address
50 Applied Card Way, Glen Mills, PA
Website
http://www.pentechealth.com
Phone Number
(800)223-4376
Pentec Health as an Employer
3.4/5
Pentec Health has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Pentec Health scored a -50 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Pentec Health would recommend the brand to a friend. ENPS measures how likely Pentec Health employees would recommend working at Pentec Health to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
