52
NPS
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Penumbra
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About Penumbra's Brand
Penumbra develops clinically beneficial products that help patients suffering from stroke and other neurovascular diseases.
Brand at a Glance
81%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Penumbra NPS
Penumbra's Net Promoter Score (NPS) is a 52 with 68% Promoters, 16% Passives, and 16% Detractors. Net Promoter Score tracks whether Penumbra's customers would recommend using the product based on a scale of -100 to 100.
Penumbra Overall NPS
| 68% | Promoters |
|---|---|
| 16% | Passives |
| 16% | Detractors |
Penumbra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 38 | Aug 2023 | 38 |
Sep 2023 41 | Sep 2023 | 41 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 41 | Nov 2023 | 41 |
Dec 2023 37 | Dec 2023 | 37 |
Jan 2024 40 | Jan 2024 | 40 |
May 2024 42 | May 2024 | 42 |
Jul 2024 43 | Jul 2024 | 43 |
Sep 2024 46 | Sep 2024 | 46 |
Nov 2024 48 | Nov 2024 | 48 |
Feb 2025 49 | Feb 2025 | 49 |
Dec 2025 51 | Dec 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Penumbra NPS by Gender
Male customers rated Penumbra's NPS 55 points higher than Female customers.
Male
80
Penumbra's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
25
Penumbra's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Penumbra NPS by Usage
Penumbra's NPS was rated the highest by customers who have used Penumbra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Penumbra Customer Reviews
Out of the 4 Penumbra customer reviews 3 were positive and 1 was constructive. Penumbra customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Penumbra Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Penumbra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Penumbra Customer Loyalty Score by Gender
Male customers rated Penumbra's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Penumbra.
Male
100%
Yes
Female
55%
Yes
Penumbra Customer Loyalty Score by Usage
Penumbra's Customer Loyalty score was rated the highest by customers who have used Penumbra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Penumbra Customer Loyalty Score by Industry
Penumbra's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Penumbra Product Quality
4.1/5
Penumbra has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Penumbra Product Information
Penumbra’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Penumbra's product the highest.
- Website
- http://penumbrainc.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Penumbra Product Quality
Penumbra's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Penumbra Product Quality the Highest
Ranked Penumbra Product Quality the Lowest
Penumbra Product Quality Score by Gender
Male customers rated Penumbra's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Penumbra.
Male
4.3/5
Female
3.7/5
Penumbra Product Quality Score by Usage
Penumbra's Product Quality score was rated the highest by customers who have used Penumbra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Penumbra Product Quality Score by Industry
Penumbra's Product Quality score was rated 3.3 stars by Accounting industry customers.
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Penumbra Pricing
Penumbra ROI & Value For Money
4.1/5
Penumbra has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Penumbra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Penumbra ROI
Penumbra's ROI score was rated highest by customers who have used Penumbra's products/services for 2 to 5 Years, and rated lowest by customers who have used Penumbra's products/services for 1 to 2 Years.
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Ranked Penumbra ROI the Highest
Ranked Penumbra ROI the Lowest
Penumbra ROI Score by Gender
Male customers rated Penumbra's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Penumbra.
Male
4.6/5
Female
4/5
Penumbra ROI Score by Usage
Penumbra's ROI score was rated the highest by customers who have used Penumbra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Penumbra ROI Score by Industry
Penumbra's ROI score was rated 4.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Penumbra Customer Satisfaction (CSAT)
Penumbra Customer Satisfaction (CSAT) Score
88 / 100
Penumbra has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
41%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Penumbra Customer Satisfaction
Penumbra's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Penumbra Customer Satisfaction the Highest
Ranked Penumbra Customer Satisfaction the Lowest
Penumbra Customer Satisfaction Score by Gender
Male customers rated Penumbra's Customer Satisfaction score 25 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Penumbra.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Penumbra Customer Satisfaction Score by Usage
Penumbra's Customer Satisfaction score was rated 75 points by customers who have used Penumbra's products/services for 1 to 2 Years.
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Penumbra Customer Service
4.2/5
Penumbra has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Penumbra's Customer Service
Address
Alameda, CA
Website
http://penumbrainc.com
Phone Number
5107483232
Quick Insights into Penumbra Customer Service
Penumbra's Customer Service score was rated highest by customers who have used Penumbra's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Penumbra Customer Service the Highest
Ranked Penumbra Customer Service the Lowest
Penumbra Customer Service Score by Gender
Male customers rated Penumbra's Customer Service score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Penumbra.
Male
4.8/5
Female
3.9/5
Penumbra Customer Service Score by Usage
Penumbra's Customer Service score was rated the highest by customers who have used Penumbra's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Penumbra Customer Service Score by Industry
Penumbra's Customer Service score was rated 4.3 stars by Accounting industry customers.
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Penumbra as an Employer
4.5/5
Penumbra has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Penumbra scored a 52 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Penumbra would recommend the brand to a friend. ENPS measures how likely Penumbra employees would recommend working at Penumbra to a friend.
Net Promoter Score
52
NPS Score
| 68% | Promoters |
|---|---|
| 16% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
