-100
NPS
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People's United Bank
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About People's United Bank's Brand
People's United Bank is a diversified, community-focused financial services company headquartered in the Northeast.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
People's United Bank CMO
Mark Herron
Mark Herron serves as the EVP, Chief Marketing Officer of People's United Bank, N.A.. Mark started at People's United Bank, N.A. in March of 2016. Mark currently resides in the Greater New York City Area.
People's United Bank NPS
People's United Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether People's United Bank's customers would recommend using the product based on a scale of -100 to 100.
People's United Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
People's United Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
People's United Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of People's United Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
People's United Bank Product Quality
1.5/5
People's United Bank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock People's United Bank's overall Product Quality score rated by its users and customers.
People's United Bank Product Information
People's United Bank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.peoples.com/
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
People's United Bank Pricing
People's United Bank ROI & Value For Money
1.5/5
People's United Bank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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People's United Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
People's United Bank Customer Service
1.5/5
People's United Bank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock People's United Bank's overall Customer Service score rated by its users and customers.
About People's United Bank's Customer Service
Address
850 Main Street, Bridgeport, CT 06604
Website
https://www.peoples.com/
Phone Number
203-338-4202
Consumer vs. Employees
People's United Bank scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of People's United Bank would recommend the brand to a friend. ENPS measures how likely People's United Bank employees would recommend working at People's United Bank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
