-42
NPS
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Brand Page
PeopleAdmin
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About PeopleAdmin's Brand
PeopleAdmin is a recognized leader in Talent Management solutions specifically designed for Higher Education and Government.
Brand at a Glance
3.1/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
PeopleAdmin NPS
PeopleAdmin's Net Promoter Score (NPS) is a -42 with 16% Promoters, 26% Passives, and 58% Detractors. Net Promoter Score tracks whether PeopleAdmin's customers would recommend using the product based on a scale of -100 to 100.
PeopleAdmin Overall NPS
| 16% | Promoters |
|---|---|
| 26% | Passives |
| 58% | Detractors |
PeopleAdmin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -45 | Aug 2020 | -45 |
Aug 2023 -43 | Aug 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleAdmin NPS by Usage
PeopleAdmin's NPS was rated the highest by customers who have used PeopleAdmin's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -58 | 5 to 10 Years | -58 |
PeopleAdmin Product Quality
3.1/5
PeopleAdmin has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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PeopleAdmin Product Information
PeopleAdmin serves markets in the United States. PeopleAdmin supports Web devices and offers products for small and medium sized businesses.
PeopleAdmin’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated PeopleAdmin's product the highest.
- Website
- http://www.peopleadmin.com
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Product Type
Talent Management Software
Performance Management & Appraisal Software
Quick Insights into PeopleAdmin Product Quality
PeopleAdmin's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used PeopleAdmin's products/services for 5 to 10 Years.
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Ranked PeopleAdmin Product Quality the Highest
Ranked PeopleAdmin Product Quality the Lowest
PeopleAdmin Product Quality Score by Usage
PeopleAdmin's Product Quality score was rated the highest by customers who have used PeopleAdmin's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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PeopleAdmin Product Quality Score by Industry
PeopleAdmin's Product Quality score was rated the highest by Education industry customers, and the lowest by Education industry customers.
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PeopleAdmin Pricing
PeopleAdmin ROI & Value For Money
3/5
PeopleAdmin has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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PeopleAdmin Pricing Plans
PeopleAdmin has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses PeopleAdmin?
Small Businesses
Medium Businesses
Quick Insights into PeopleAdmin ROI
PeopleAdmin's ROI score was rated highest by customers from the Education industry.
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Ranked PeopleAdmin ROI the Highest
PeopleAdmin ROI Score by Industry
PeopleAdmin's ROI score was rated 2.1 stars by Education industry customers.
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PeopleAdmin Customer Satisfaction (CSAT)
PeopleAdmin Customer Satisfaction (CSAT) Score
100 / 100
PeopleAdmin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeopleAdmin Customer Service
3.3/5
PeopleAdmin has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About PeopleAdmin's Customer Service
Address
805 Las Cimas Parkway, Suite 400 , Austin, TX
Website
http://www.peopleadmin.com
Phone Number
877-637-5800
PeopleAdmin as an Employer
4.5/5
PeopleAdmin has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PeopleAdmin scored a -42 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of PeopleAdmin would recommend the brand to a friend. ENPS measures how likely PeopleAdmin employees would recommend working at PeopleAdmin to a friend.
Net Promoter Score
-42
NPS Score
| 16% | Promoters |
|---|---|
| 26% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
