0
NPS
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PeopleFluent
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About PeopleFluent's Brand
Peoplefluent provides mobile, social and cloud-based talent management solutions.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
PeopleFluent NPS
PeopleFluent's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether PeopleFluent's customers would recommend using the product based on a scale of -100 to 100.
PeopleFluent Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
PeopleFluent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 5 | Aug 2020 | 5 |
Jun 2023 2 | Jun 2023 | 2 |
Aug 2023 0 | Aug 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleFluent NPS by Usage
PeopleFluent's NPS was rated the highest by customers who have used PeopleFluent's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
PeopleFluent Product Quality
4/5
PeopleFluent has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PeopleFluent Product Information
PeopleFluent serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. PeopleFluent supports Web devices and offers products for large sized businesses.
PeopleFluent’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated PeopleFluent's product the highest.
- Website
- http://www.peoplefluent.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
French
Portuguese
Japanese
Product Type
Communication Software
Human Resources (HR) Software
Statistical Analysis Software
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Sales Commission Software
Compensation Management Software
Quick Insights into PeopleFluent Product Quality
PeopleFluent's Product Quality score was rated highest by customers who have used PeopleFluent's products/services for 5 to 10 Years, and rated lowest by customers who have used PeopleFluent's products/services for Less than 1 Year.
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Ranked PeopleFluent Product Quality the Highest
Ranked PeopleFluent Product Quality the Lowest
PeopleFluent Product Quality Score by Usage
PeopleFluent's Product Quality score was rated the highest by customers who have used PeopleFluent's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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PeopleFluent Product Quality Score by Industry
PeopleFluent's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PeopleFluent Pricing
PeopleFluent ROI & Value For Money
3.9/5
PeopleFluent has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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PeopleFluent Pricing Plans
PeopleFluent has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Staffing and Recruiting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from PeopleFluent.
Who Uses PeopleFluent?
Large Enterprises
Quick Insights into PeopleFluent ROI
PeopleFluent's ROI score was rated highest by customers from the Staffing and Recruiting industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked PeopleFluent ROI the Highest
Ranked PeopleFluent ROI the Lowest
PeopleFluent ROI Score by Industry
PeopleFluent's ROI score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PeopleFluent Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeopleFluent Customer Service
3.7/5
PeopleFluent has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PeopleFluent's Customer Service
Address
434 Fayetteville Street, 9th Floor, Waltham, MA
Website
http://www.peoplefluent.com
Phone Number
(781)530-2000
PeopleFluent as an Employer
2.9/5
PeopleFluent has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
PeopleFluent scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of PeopleFluent would recommend the brand to a friend. ENPS measures how likely PeopleFluent employees would recommend working at PeopleFluent to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
