-34
NPS
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Brand Page
PeopleNet
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About PeopleNet's Brand
Onboard Computing Fleet Communications
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
PeopleNet NPS
PeopleNet's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PeopleNet's customers would recommend using the product based on a scale of -100 to 100.
PeopleNet Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PeopleNet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2023 -33 | Jul 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleNet Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PeopleNet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PeopleNet Product Quality
2.8/5
PeopleNet has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleNet's overall Product Quality score rated by its users and customers.
PeopleNet Product Information
PeopleNet’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Small Business Services
PeopleNet Pricing
PeopleNet ROI & Value For Money
2.8/5
PeopleNet has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleNet's overall ROI score rated by its users and customers.
PeopleNet Customer Satisfaction (CSAT)
PeopleNet Customer Satisfaction (CSAT) Score
33 / 100
PeopleNet has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PeopleNet Customer Service
2.6/5
PeopleNet has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleNet's overall Customer Service score rated by its users and customers.
About PeopleNet's Customer Service
Address
4400 Baker Road, Minnetonka, MN
Website
http://www.peoplenetonline.com
Phone Number
952-908-6200
Consumer vs. Employees
PeopleNet scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of PeopleNet would recommend the brand to a friend. ENPS measures how likely PeopleNet employees would recommend working at PeopleNet to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
