-45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PeopleReady
Marketing or Exec? Claim Your Free Account
About PeopleReady's Brand
PeopleReady, a TrueBlue company, specializes in quick and reliable on-demand labor and highly skilled workers. PeopleReady supports a wide range of blue-collar industries, including construction, manufacturing and logistics, waste and recycling, and hospitality. Leveraging its game-changing JobStack platform and 600-plus branch offices across all 50 states, Puerto Rico and Canada, PeopleReady served approximately 94,000 businesses and put approximately 220,000 people to work in 2021.
Brand at a Glance
77%
Customer Loyalty
1.8/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
PeopleReady NPS
PeopleReady's Net Promoter Score (NPS) is a -45 with 25% Promoters, 5% Passives, and 70% Detractors. Net Promoter Score tracks whether PeopleReady's customers would recommend using the product based on a scale of -100 to 100.
PeopleReady Overall NPS
| 25% | Promoters |
|---|---|
| 5% | Passives |
| 70% | Detractors |
PeopleReady NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -55 | Dec 2022 | -55 |
Jan 2023 -53 | Jan 2023 | -53 |
Feb 2023 -52 | Feb 2023 | -52 |
May 2023 -52 | May 2023 | -52 |
Jun 2023 -50 | Jun 2023 | -50 |
Jul 2023 -52 | Jul 2023 | -52 |
Sep 2023 -51 | Sep 2023 | -51 |
Oct 2023 -53 | Oct 2023 | -53 |
Jan 2024 -53 | Jan 2024 | -53 |
Feb 2024 -47 | Feb 2024 | -47 |
Jul 2024 -47 | Jul 2024 | -47 |
Dec 2024 -45 | Dec 2024 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PeopleReady NPS by Gender
Female customers rated PeopleReady's NPS 12 points higher than Male customers.
Male
-62
PeopleReady's NPS was rated -62 by Male customers on Comparably.
17%
Promoters
4%
Passives
79%
Detractors
Female
-50
PeopleReady's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
PeopleReady NPS by Ethnicity
PeopleReady's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -35 | Caucasian | -35 |
African American/Black -60 | African American/Black | -60 |
Other -100 | Other | -100 |
PeopleReady NPS by Age
PeopleReady's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
PeopleReady NPS by Usage
PeopleReady's NPS was rated the highest by customers who have used PeopleReady's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -40 | 1 to 2 Years | -40 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -66 | Over 10 Years | -66 |
PeopleReady Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of PeopleReady users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PeopleReady Customer Loyalty Score by Gender
Male customers rated PeopleReady's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PeopleReady.
Male
81%
Yes
Female
78%
Yes
PeopleReady Customer Loyalty Score by Ethnicity
PeopleReady's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PeopleReady.
74
out of 100
Caucasian
82
out of 100
African American/Black
85
out of 100
Other
PeopleReady Customer Loyalty Score by Age
PeopleReady's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PeopleReady.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
41-45 64% | 41-45 | 64% |
46-50 100% | 46-50 | 100% |
51-55 90% | 51-55 | 90% |
56-60 85% | 56-60 | 85% |
PeopleReady Customer Loyalty Score by Usage
PeopleReady's Customer Loyalty score was rated the highest by customers who have used PeopleReady's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PeopleReady Customer Loyalty Score by Industry
PeopleReady's Customer Loyalty score was rated the highest by Warehousing industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PeopleReady Product Quality
1.8/5
PeopleReady has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleReady's overall Product Quality score rated by its users and customers.
PeopleReady Product Information
PeopleReady’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated PeopleReady's product the highest. Reviewers from the Warehousing industry rated PeopleReady the lowest at 1.5.
- Website
- https://www.peopleready.com/
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Quick Insights into PeopleReady Product Quality
PeopleReady's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked PeopleReady's Product Quality.
Ranked PeopleReady Product Quality the Highest
Ranked PeopleReady Product Quality the Lowest
PeopleReady Product Quality Score by Gender
Female customers rated PeopleReady's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PeopleReady.
Male
1.6/5
Female
2/5
PeopleReady Product Quality Score by Ethnicity
PeopleReady's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PeopleReady.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PeopleReady Product Quality Score by Age
PeopleReady's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PeopleReady.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.6 | 56-60 | 2.6 |
PeopleReady Product Quality Score by Usage
PeopleReady's Product Quality score was rated the highest by customers who have used PeopleReady's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PeopleReady Product Quality Score by Industry
PeopleReady's Product Quality score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PeopleReady Pricing
PeopleReady ROI & Value For Money
1.9/5
PeopleReady has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleReady's overall ROI score rated by its users and customers.
PeopleReady Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Warehousing industry think that they had the lowest ROI from PeopleReady.
Quick Insights into PeopleReady ROI
PeopleReady's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked PeopleReady's ROI score.
Ranked PeopleReady ROI the Highest
Ranked PeopleReady ROI the Lowest
PeopleReady ROI Score by Gender
Female customers rated PeopleReady's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PeopleReady.
Male
1.6/5
Female
1.7/5
PeopleReady ROI Score by Ethnicity
PeopleReady's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PeopleReady.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PeopleReady ROI Score by Age
PeopleReady's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PeopleReady.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
PeopleReady ROI Score by Usage
PeopleReady's ROI score was rated the highest by customers who have used PeopleReady's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PeopleReady ROI Score by Industry
PeopleReady's ROI score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PeopleReady Customer Satisfaction (CSAT)
PeopleReady Customer Satisfaction (CSAT) Score
32 / 100
PeopleReady has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PeopleReady Customer Satisfaction
PeopleReady's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked PeopleReady's Customer Satisfaction.
Ranked PeopleReady Customer Satisfaction the Highest
Ranked PeopleReady Customer Satisfaction the Lowest
PeopleReady Customer Satisfaction Score by Gender
Female customers rated PeopleReady's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PeopleReady.
21 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 70% |
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
PeopleReady Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PeopleReady's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PeopleReady.
38 / 100
Very Satisfied
31%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
62%
CSAT according to African American/Black
PeopleReady's Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PeopleReady.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
70%
CSAT according to Other
PeopleReady's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PeopleReady.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PeopleReady Customer Satisfaction Score by Age
PeopleReady's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PeopleReady.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 60% |
PeopleReady Customer Satisfaction Score by Usage
PeopleReady's Customer Satisfaction score was rated the highest by customers who have used PeopleReady's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PeopleReady Customer Satisfaction Score by Industry
PeopleReady's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PeopleReady Customer Satisfaction Score by Industry",
"text": "PeopleReady's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "PeopleReady's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 44
},
{
"label": "Warehousing",
"groupId": 570,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PeopleReady's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}PeopleReady Customer Service
1.7/5
PeopleReady has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PeopleReady's overall Customer Service score rated by its users and customers.
About PeopleReady's Customer Service
Address
1015 A St, Tacoma, WA 98402
Website
https://www.peopleready.com/
Phone Number
+1 (253) 383-9101
PeopleReady's Social Links
Quick Insights into PeopleReady Customer Service
PeopleReady's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked PeopleReady's Customer Service score.
Ranked PeopleReady Customer Service the Highest
Ranked PeopleReady Customer Service the Lowest
PeopleReady Customer Service Score by Gender
Female customers rated PeopleReady's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PeopleReady.
Male
1.5/5
Female
2.4/5
PeopleReady Customer Service Score by Ethnicity
PeopleReady's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PeopleReady.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PeopleReady Customer Service Score by Age
PeopleReady's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PeopleReady.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.9 | 31-35 | 1.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
PeopleReady Customer Service Score by Usage
PeopleReady's Customer Service score was rated the highest by customers who have used PeopleReady's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PeopleReady Customer Service Score by Industry
PeopleReady's Customer Service score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PeopleReady as an Employer
4.7/5
PeopleReady has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PeopleReady scored a -45 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of PeopleReady would recommend the brand to a friend. ENPS measures how likely PeopleReady employees would recommend working at PeopleReady to a friend.
Net Promoter Score
-45
NPS Score
| 25% | Promoters |
|---|---|
| 5% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 60% | Promoters |
|---|---|
| 26% | Passive |
| 14% | Detractors |
