-100
NPS
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Brand Page
People's Care
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About People's Care's Brand
"People's Care provides in-home senior care, rehabilitation and chronic illness Care services."
Brand at a Glance
79%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
People's Care NPS
People's Care's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether People's Care's customers would recommend using the product based on a scale of -100 to 100.
People's Care Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
People's Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
May 2024 -100 | May 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
People's Care NPS by Gender
People's Care's NPS was rated -100 by Female customers on Comparably.
Female
-100
People's Care's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
People's Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
People's Care Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of People's Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
People's Care Customer Loyalty Score by Gender
People's Care's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of People's Care.
Female
70%
Yes
Male
N/A
Yes
People's Care Product Quality
1.5/5
People's Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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People's Care Product Information
People's Care’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://WWW.PEOPLESCARE.COM
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into People's Care Product Quality
People's Care's Product Quality score was rated highest by Female customers.
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Ranked People's Care Product Quality the Highest
People's Care Product Quality Score by Gender
People's Care's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of People's Care.
Female
1.5/5
Male
N/A
People's Care Pricing
People's Care ROI & Value For Money
1.5/5
People's Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into People's Care ROI
People's Care's ROI score was rated highest by Female customers.
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Ranked People's Care ROI the Highest
People's Care ROI Score by Gender
People's Care's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of People's Care.
Female
1.5/5
Male
N/A
People's Care Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
People's Care Customer Service
1.5/5
People's Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About People's Care's Customer Service
Address
Chino Hills, CA
Website
http://WWW.PEOPLESCARE.COM
Quick Insights into People's Care Customer Service
People's Care's Customer Service score was rated highest by Female customers.
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Ranked People's Care Customer Service the Highest
People's Care Customer Service Score by Gender
People's Care's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of People's Care.
Female
1.5/5
Male
N/A
People's Care as an Employer
2.4/5
People's Care has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
People's Care scored a -100 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of People's Care would recommend the brand to a friend. ENPS measures how likely People's Care employees would recommend working at People's Care to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 18% | Promoters |
|---|---|
| 9% | Passive |
| 73% | Detractors |
