32
NPS
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Brand Page
Perfect Snacks
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About Perfect Snacks' Brand
The Original Refrigerated Protein Bar
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Perfect Snacks NPS
Perfect Snacks's Net Promoter Score (NPS) is a 32 with 57% Promoters, 18% Passives, and 25% Detractors. Net Promoter Score tracks whether Perfect Snacks's customers would recommend using the product based on a scale of -100 to 100.
Perfect Snacks Overall NPS
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
Perfect Snacks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 46 | Oct 2022 | 46 |
Apr 2023 49 | Apr 2023 | 49 |
May 2023 52 | May 2023 | 52 |
Jul 2023 55 | Jul 2023 | 55 |
Sep 2023 57 | Sep 2023 | 57 |
Oct 2023 50 | Oct 2023 | 50 |
Dec 2023 44 | Dec 2023 | 44 |
Apr 2024 41 | Apr 2024 | 41 |
May 2024 36 | May 2024 | 36 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 37 | Jul 2024 | 37 |
Oct 2024 32 | Oct 2024 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perfect Snacks Customer Reviews
Out of the 2 Perfect Snacks customer reviews 1 was positive and 1 was constructive. Perfect Snacks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Perfect Snacks Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Perfect Snacks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perfect Snacks Product Quality
4.1/5
Perfect Snacks has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Perfect Snacks Product Information
Perfect Snacks’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://perfectbar.com/
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Perfect Snacks Pricing
Perfect Snacks ROI & Value For Money
3.6/5
Perfect Snacks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Perfect Snacks Customer Satisfaction (CSAT)
Perfect Snacks Customer Satisfaction (CSAT) Score
70 / 100
Perfect Snacks has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perfect Snacks Customer Service
3.6/5
Perfect Snacks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Perfect Snacks's Customer Service
Address
3931 Sorrento Valley Blvd., San Diego, CA 92121
Website
http://perfectbar.com/
Phone Number
6617330815
Perfect Snacks's Social Links
Perfect Snacks as an Employer
3.4/5
Perfect Snacks has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Perfect Snacks scored a 32 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Perfect Snacks would recommend the brand to a friend. ENPS measures how likely Perfect Snacks employees would recommend working at Perfect Snacks to a friend.
Net Promoter Score
32
NPS Score
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
