0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Perfect World Entertainment
Marketing or Exec? Claim Your Free Account
About Perfect World Entertainment's Brand
Perfect World develops and publishes china based online game.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Perfect World Entertainment NPS
Perfect World Entertainment's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Perfect World Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Perfect World Entertainment Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Perfect World Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perfect World Entertainment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Perfect World Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perfect World Entertainment Product Quality
4/5
Perfect World Entertainment has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Perfect World Entertainment's overall Product Quality score rated by its users and customers.
Perfect World Entertainment Product Information
Perfect World Entertainment’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.perfectworld.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Perfect World Entertainment Pricing
Perfect World Entertainment ROI & Value For Money
2.5/5
Perfect World Entertainment has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perfect World Entertainment's overall ROI score rated by its users and customers.
Perfect World Entertainment Customer Satisfaction (CSAT)
Perfect World Entertainment Customer Satisfaction (CSAT) Score
100 / 100
Perfect World Entertainment has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perfect World Entertainment Customer Service
2.5/5
Perfect World Entertainment has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perfect World Entertainment's overall Customer Service score rated by its users and customers.
About Perfect World Entertainment's Customer Service
Address
Redwood City, CA
Website
http://www.perfectworld.com/
Consumer vs. Employees
Perfect World Entertainment scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Perfect World Entertainment would recommend the brand to a friend. ENPS measures how likely Perfect World Entertainment employees would recommend working at Perfect World Entertainment to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
