40
NPS
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Perkins Coie
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About Perkins Coie's Brand
Perkins Coie is a law firm that specializes on corporate law, litigation, and real estate law.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Perkins Coie NPS
Perkins Coie's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Perkins Coie's customers would recommend using the product based on a scale of -100 to 100.
Perkins Coie Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Perkins Coie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Dec 2025 40 | Dec 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perkins Coie Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Perkins Coie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perkins Coie Product Quality
4.1/5
Perkins Coie has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Perkins Coie's overall Product Quality score rated by its users and customers.
Perkins Coie Product Information
Perkins Coie’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.perkinscoie.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
Perkins Coie Pricing
Perkins Coie ROI & Value For Money
4.1/5
Perkins Coie has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Perkins Coie Customer Satisfaction (CSAT)
Perkins Coie Customer Satisfaction (CSAT) Score
80 / 100
Perkins Coie has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perkins Coie Customer Service
5/5
Perkins Coie has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perkins Coie's overall Customer Service score rated by its users and customers.
About Perkins Coie's Customer Service
Address
1201 3rd Ave, Ste #4900, Seattle, WA
Website
http://www.perkinscoie.com
Phone Number
(206) 359-6822
Perkins Coie as an Employer
4.7/5
Perkins Coie has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Perkins Coie scored a 40 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Perkins Coie would recommend the brand to a friend. ENPS measures how likely Perkins Coie employees would recommend working at Perkins Coie to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
