0
NPS
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Perkins Eastman
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About Perkins Eastman's Brand
Perkins Eastman engages in providing design and architecture services.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Perkins Eastman NPS
Perkins Eastman's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Perkins Eastman's customers would recommend using the product based on a scale of -100 to 100.
Perkins Eastman Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Perkins Eastman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perkins Eastman Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Perkins Eastman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perkins Eastman Product Quality
3.7/5
Perkins Eastman has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Perkins Eastman's overall Product Quality score rated by its users and customers.
Perkins Eastman Product Information
Perkins Eastman’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Perkins Eastman Pricing
Perkins Eastman ROI & Value For Money
4.2/5
Perkins Eastman has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Perkins Eastman's overall ROI score rated by its users and customers.
Perkins Eastman Customer Satisfaction (CSAT)
Perkins Eastman Customer Satisfaction (CSAT) Score
50 / 100
Perkins Eastman has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perkins Eastman Customer Service
4.2/5
Perkins Eastman has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Perkins Eastman's overall Customer Service score rated by its users and customers.
About Perkins Eastman's Customer Service
Address
York, NY
Website
http://www.perkinseastman.com/
Perkins Eastman as an Employer
4.3/5
Perkins Eastman has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Perkins Eastman scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Perkins Eastman would recommend the brand to a friend. ENPS measures how likely Perkins Eastman employees would recommend working at Perkins Eastman to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
