40
NPS
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Permasteelisa
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About Permasteelisa's Brand
Manufacturer and provider of architectural components. The company also provides engineering, project management, manufacture and installation of architectural envelopes and interior systems services.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
Permasteelisa NPS
Permasteelisa's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Permasteelisa's customers would recommend using the product based on a scale of -100 to 100.
Permasteelisa Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Permasteelisa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2025 25 | Jan 2025 | 25 |
Sep 2025 40 | Sep 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Permasteelisa Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Permasteelisa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Permasteelisa Product Quality
3.9/5
Permasteelisa has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Permasteelisa's overall Product Quality score rated by its users and customers.
Permasteelisa Product Information
Permasteelisa’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.permasteelisagroup.com
- Company Size
- 5,001-10,000 Employees
Permasteelisa Pricing
Permasteelisa ROI & Value For Money
3.2/5
Permasteelisa has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Permasteelisa Customer Satisfaction (CSAT)
Permasteelisa Customer Satisfaction (CSAT) Score
33 / 100
Permasteelisa has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Permasteelisa Customer Service
3.6/5
Permasteelisa has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Permasteelisa's overall Customer Service score rated by its users and customers.
About Permasteelisa's Customer Service
Address
, Vittorio Veneto, 31029
Website
www.permasteelisagroup.com
Permasteelisa as an Employer
3.7/5
Permasteelisa has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Permasteelisa scored a 40 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Permasteelisa would recommend the brand to a friend. ENPS measures how likely Permasteelisa employees would recommend working at Permasteelisa to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
