-13
NPS
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Permobil
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About Permobil's Brand
For over 45 years, Permobil has been a leader in the complex rehabilitation power wheelchairs industry.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Permobil NPS
Permobil's Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Permobil's customers would recommend using the product based on a scale of -100 to 100.
Permobil Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Permobil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -60 | Jan 2023 | -60 |
Aug 2023 -67 | Aug 2023 | -67 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -40 | Oct 2023 | -40 |
Nov 2023 -36 | Nov 2023 | -36 |
Jan 2024 -16 | Jan 2024 | -16 |
Jun 2024 -13 | Jun 2024 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Permobil NPS by Gender
Permobil's NPS was rated -25 by Male customers on Comparably.
Male
-25
Permobil's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Permobil's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Permobil NPS by Ethnicity
Permobil's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Permobil NPS by Usage
Permobil's NPS was rated -75 points by customers who have used Permobil's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -75 | 5 to 10 Years | -75 |
Permobil Customer Reviews
Out of the 2 Permobil customer reviews 1 was positive and 1 was constructive. Permobil customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Permobil Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Permobil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Permobil Customer Loyalty Score by Gender
Permobil's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Permobil.
Male
55%
Yes
Female
N/A
Yes
Permobil Customer Loyalty Score by Ethnicity
Permobil's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Permobil.
82
out of 100
Caucasian
Permobil Customer Loyalty Score by Usage
Permobil's Customer Loyalty score was rated 78% by customers who have used Permobil's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Permobil Product Quality
3.6/5
Permobil has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Permobil's overall Product Quality score rated by its users and customers.
Permobil Product Information
Permobil’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Productivity
Quick Insights into Permobil Product Quality
Permobil's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Permobil's Product Quality.
Ranked Permobil Product Quality the Highest
Permobil Product Quality Score by Gender
Permobil's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Permobil.
Male
3.7/5
Female
N/A
Permobil Product Quality Score by Ethnicity
Permobil's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Permobil.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Permobil Product Quality Score by Usage
Permobil's Product Quality score was rated 3 stars by customers who have used Permobil's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Permobil Pricing
Permobil ROI & Value For Money
3/5
Permobil has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Permobil ROI
Permobil's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Permobil's ROI score.
Ranked Permobil ROI the Highest
Permobil ROI Score by Gender
Permobil's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Permobil.
Male
3/5
Female
N/A
Permobil ROI Score by Ethnicity
Permobil's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Permobil.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Permobil ROI Score by Usage
Permobil's ROI score was rated 1.5 stars by customers who have used Permobil's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Permobil Customer Satisfaction (CSAT)
Permobil Customer Satisfaction (CSAT) Score
50 / 100
Permobil has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Permobil Customer Satisfaction
Permobil's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Permobil's Customer Satisfaction.
Ranked Permobil Customer Satisfaction the Highest
Permobil Customer Satisfaction Score by Gender
Permobil's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Permobil.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Permobil Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Permobil's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Permobil.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Permobil Customer Satisfaction Score by Usage
Permobil's Customer Satisfaction score was rated 25 points by customers who have used Permobil's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Permobil Customer Service
2.9/5
Permobil has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Permobil's Customer Service
Address
Box 120, Per Uddéns väg 20, SE-861 23 Sweden
Website
http://www.permobil.com/en/corporate/
Phone Number
(605) 959-00
Quick Insights into Permobil Customer Service
Permobil's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Permobil's Customer Service score.
Ranked Permobil Customer Service the Highest
Permobil Customer Service Score by Gender
Permobil's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Permobil.
Male
3.6/5
Female
N/A
Permobil Customer Service Score by Ethnicity
Permobil's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Permobil.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Permobil Customer Service Score by Usage
Permobil's Customer Service score was rated 1.6 stars by customers who have used Permobil's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Permobil as an Employer
3.4/5
Permobil has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Permobil scored a -13 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Permobil would recommend the brand to a friend. ENPS measures how likely Permobil employees would recommend working at Permobil to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
