46
NPS
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Pershing, a BNY Mellon company
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About Pershing, a BNY Mellon company's Brand
Pershing is a financial business solutions provider.
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
Pershing, a BNY Mellon company NPS
Pershing, a BNY Mellon company's Net Promoter Score (NPS) is a 46 with 73% Promoters, 0% Passives, and 27% Detractors. Net Promoter Score tracks whether Pershing, a BNY Mellon company's customers would recommend using the product based on a scale of -100 to 100.
Pershing, a BNY Mellon company Overall NPS
| 73% | Promoters |
|---|---|
| 0% | Passives |
| 27% | Detractors |
Pershing, a BNY Mellon company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Oct 2023 20 | Oct 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2023 43 | Dec 2023 | 43 |
Oct 2024 50 | Oct 2024 | 50 |
Aug 2025 33 | Aug 2025 | 33 |
Mar 2026 45 | Mar 2026 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pershing, a BNY Mellon company Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Pershing, a BNY Mellon company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pershing, a BNY Mellon company Product Quality
3.5/5
Pershing, a BNY Mellon company has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Pershing, a BNY Mellon company Product Information
Pershing, a BNY Mellon company’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.pershing.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Financial Services
Pershing, a BNY Mellon company Pricing
Pershing, a BNY Mellon company ROI & Value For Money
3.1/5
Pershing, a BNY Mellon company has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Pershing, a BNY Mellon company Customer Satisfaction (CSAT)
Pershing, a BNY Mellon company Customer Satisfaction (CSAT) Score
66 / 100
Pershing, a BNY Mellon company has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pershing, a BNY Mellon company Customer Service
3.5/5
Pershing, a BNY Mellon company has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Pershing, a BNY Mellon company's Customer Service
Website
https://www.pershing.com/
Pershing, a BNY Mellon company as an Employer
2.4/5
Pershing, a BNY Mellon company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Pershing, a BNY Mellon company
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pershing, a BNY Mellon company scored a 46 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Pershing, a BNY Mellon company would recommend the brand to a friend. ENPS measures how likely Pershing, a BNY Mellon company employees would recommend working at Pershing, a BNY Mellon company to a friend.
Net Promoter Score
46
NPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 27% | Promoters |
|---|---|
| 6% | Passive |
| 67% | Detractors |
