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Perspecta
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About Perspecta's Brand

Brand at a Glance

100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service

Perspecta NPS

Perspecta's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Perspecta's customers would recommend using the product based on a scale of -100 to 100.

Perspecta Overall NPS

0
NPS
0%Promoters
100%Passives
0%Detractors
Perspecta Overall NPS

Perspecta NPS Trend

-100
-50
0
50
100
Feb 2021
0
Feb 20210

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Perspecta Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Perspecta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
Perspecta Customer Loyalty

Perspecta Product Quality

4/5

Perspecta has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Perspecta's overall Product Quality score rated by its users and customers.

Perspecta Product Information

Perspecta’s product quality score is a 4 out of 5 as rated by its users and customers.

Website
http://www.perspecta.com
Company Size
10,000+ Employees

Perspecta Pricing

Perspecta ROI & Value For Money

4/5

Perspecta has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Perspecta's overall ROI score rated by its users and customers.

Perspecta Customer Service

4/5

Perspecta has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Perspecta's overall Customer Service score rated by its users and customers.

About Perspecta's Customer Service

Website

http://www.perspecta.com

Perspecta as an Employer

2.4/5

Perspecta has a 2.4/5 stars for its overall company culture rated by their employees

  Perspecta CEO
bottom
5%
CEO of Perspecta

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Perspecta scored a 0 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Perspecta would recommend the brand to a friend. ENPS measures how likely Perspecta employees would recommend working at Perspecta to a friend.

Net Promoter Score

0
NPS Score
0%Promoters
100%Passive
0%Detractors

Employee Net Promoter Score

-57
eNPS Score
0%Promoters
43%Passive
57%Detractors

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