38
NPS
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Pertamina
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About Pertamina's Brand
State Oil and Natural Gas Mining Company
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Pertamina NPS
Pertamina's Net Promoter Score (NPS) is a 38 with 62% Promoters, 14% Passives, and 24% Detractors. Net Promoter Score tracks whether Pertamina's customers would recommend using the product based on a scale of -100 to 100.
Pertamina Overall NPS
| 62% | Promoters |
|---|---|
| 14% | Passives |
| 24% | Detractors |
Pertamina NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 49 | May 2023 | 49 |
Aug 2023 29 | Aug 2023 | 29 |
Nov 2023 13 | Nov 2023 | 13 |
Feb 2024 11 | Feb 2024 | 11 |
Mar 2024 33 | Mar 2024 | 33 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 22 | May 2024 | 22 |
Jun 2024 31 | Jun 2024 | 31 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 30 | Mar 2025 | 30 |
Jul 2025 35 | Jul 2025 | 35 |
Sep 2025 37 | Sep 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pertamina Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Pertamina users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pertamina Product Quality
3.5/5
Pertamina has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Pertamina Product Information
Pertamina’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.pertamina.com
- Company Size
- 10,000+ Employees
Pertamina Pricing
Pertamina ROI & Value For Money
3.9/5
Pertamina has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Pertamina Customer Satisfaction (CSAT)
Pertamina Customer Satisfaction (CSAT) Score
75 / 100
Pertamina has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
44%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pertamina Customer Service
3.7/5
Pertamina has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pertamina's Customer Service
Website
http://www.pertamina.com
Phone Number
+62 500000
Pertamina as an Employer
3.5/5
Pertamina has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Pertamina scored a 38 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Pertamina would recommend the brand to a friend. ENPS measures how likely Pertamina employees would recommend working at Pertamina to a friend.
Net Promoter Score
38
NPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 29% | Promoters |
|---|---|
| 19% | Passive |
| 52% | Detractors |
