0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Pest Control
Marketing or Exec? Claim Your Free Account
About Pest Control's Brand
Batzner provides pest management services for homes and businesses.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Pest Control NPS
Pest Control's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pest Control's customers would recommend using the product based on a scale of -100 to 100.
Pest Control Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pest Control NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 15 | Dec 2022 | 15 |
Mar 2023 25 | Mar 2023 | 25 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pest Control Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Pest Control users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pest Control Product Quality
3.8/5
Pest Control has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pest Control's overall Product Quality score rated by its users and customers.
Pest Control Product Information
Pest Control’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.batzner.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Pest Control Pricing
Pest Control ROI & Value For Money
3.3/5
Pest Control has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pest Control's overall ROI score rated by its users and customers.
Pest Control Customer Satisfaction (CSAT)
Pest Control Customer Satisfaction (CSAT) Score
67 / 100
Pest Control has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pest Control Customer Service
3.2/5
Pest Control has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pest Control's overall Customer Service score rated by its users and customers.
About Pest Control's Customer Service
Address
New Berlin, WI
Website
www.batzner.com
Pest Control as an Employer
Consumer vs. Employees
Pest Control scored a 0 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Pest Control would recommend the brand to a friend. ENPS measures how likely Pest Control employees would recommend working at Pest Control to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 54% | Promoters |
|---|---|
| 21% | Passive |
| 25% | Detractors |
