-8
NPS
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Peterbilt
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About Peterbilt's Brand
Peterbilt Motors is a American manufacturer of medium- and heavy-duty Class 5 through Class 8 trucks.
Brand at a Glance
84%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Peterbilt NPS
Peterbilt's Net Promoter Score (NPS) is a -8 with 44% Promoters, 4% Passives, and 52% Detractors. Net Promoter Score tracks whether Peterbilt's customers would recommend using the product based on a scale of -100 to 100.
Peterbilt Overall NPS
| 44% | Promoters |
|---|---|
| 4% | Passives |
| 52% | Detractors |
Peterbilt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -6 | Sep 2023 | -6 |
Oct 2023 -3 | Oct 2023 | -3 |
Jan 2024 -9 | Jan 2024 | -9 |
Feb 2024 -5 | Feb 2024 | -5 |
Mar 2024 -7 | Mar 2024 | -7 |
May 2024 -9 | May 2024 | -9 |
Jul 2024 -7 | Jul 2024 | -7 |
Sep 2024 -5 | Sep 2024 | -5 |
Nov 2024 -7 | Nov 2024 | -7 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -7 | Jan 2025 | -7 |
Sep 2025 -9 | Sep 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peterbilt NPS by Gender
Peterbilt's NPS was rated -40 by Male customers on Comparably.
Male
-40
Peterbilt's NPS was rated -40 by Male customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Female
N/A
Peterbilt's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Peterbilt NPS by Ethnicity
Peterbilt's NPS was rated -58 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
Peterbilt NPS by Age
Peterbilt's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Peterbilt NPS by Usage
Peterbilt's NPS was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -50 | Over 10 Years | -50 |
Peterbilt Customer Reviews
Out of the 6 Peterbilt customer reviews 4 were positive and 2 were constructive. Peterbilt customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Peterbilt Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Peterbilt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peterbilt Customer Loyalty Score by Gender
Peterbilt's Customer Loyalty score was rated 84 by Male customers on Comparably.
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Male
84%
Yes
Female
N/A
Yes
Peterbilt Customer Loyalty Score by Ethnicity
Peterbilt's Customer Loyalty score was rated 86% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Peterbilt.
86
out of 100
Caucasian
Peterbilt Customer Loyalty Score by Age
Peterbilt's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Peterbilt.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 85% | 46-50 | 85% |
51-55 82% | 51-55 | 82% |
Peterbilt Customer Loyalty Score by Usage
Peterbilt's Customer Loyalty score was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Peterbilt Customer Loyalty Score by Industry
Peterbilt's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Peterbilt Product Quality
2.9/5
Peterbilt has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Peterbilt Product Information
Peterbilt’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Peterbilt's product the highest. Reviewers from the Transportation industry rated Peterbilt the lowest at 1.5.
- Website
- http://www.peterbilt.com/
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Peterbilt Product Quality
Peterbilt's Product Quality score was rated highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and rated lowest by customers from the Transportation industry.
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Ranked Peterbilt Product Quality the Highest
Ranked Peterbilt Product Quality the Lowest
Peterbilt Product Quality Score by Gender
Peterbilt's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Peterbilt.
Male
2.3/5
Female
N/A
Peterbilt Product Quality Score by Ethnicity
Peterbilt's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Peterbilt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Peterbilt Product Quality Score by Age
Peterbilt's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Peterbilt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
Peterbilt Product Quality Score by Usage
Peterbilt's Product Quality score was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Peterbilt Product Quality Score by Industry
Peterbilt's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Peterbilt Pricing
Peterbilt ROI & Value For Money
2.7/5
Peterbilt has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Peterbilt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Transportation industry think that they had the lowest ROI from Peterbilt.
Quick Insights into Peterbilt ROI
Peterbilt's ROI score was rated highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and rated lowest by customers from the Transportation industry.
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Ranked Peterbilt ROI the Highest
Ranked Peterbilt ROI the Lowest
Peterbilt ROI Score by Gender
Peterbilt's ROI score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Peterbilt.
Male
1.9/5
Female
N/A
Peterbilt ROI Score by Ethnicity
Peterbilt's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Peterbilt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Peterbilt ROI Score by Age
Peterbilt's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Peterbilt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
Peterbilt ROI Score by Usage
Peterbilt's ROI score was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Peterbilt ROI Score by Industry
Peterbilt's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Peterbilt Customer Satisfaction (CSAT)
Peterbilt Customer Satisfaction (CSAT) Score
45 / 100
Peterbilt has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Peterbilt Customer Satisfaction
Peterbilt's Customer Satisfaction score was rated highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Peterbilt's Customer Satisfaction.
Ranked Peterbilt Customer Satisfaction the Highest
Ranked Peterbilt Customer Satisfaction the Lowest
Peterbilt Customer Satisfaction Score by Gender
Peterbilt's Customer Satisfaction score was rated 26 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Peterbilt.
26 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 9% | |
Very Dissatisfied | 61% |
Peterbilt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Peterbilt's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Peterbilt.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
68%
Peterbilt Customer Satisfaction Score by Age
Peterbilt's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Peterbilt.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 17% | |||||||||||||||
| 51-55 | 0% |
Peterbilt Customer Satisfaction Score by Usage
Peterbilt's Customer Satisfaction score was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Peterbilt Customer Satisfaction Score by Industry
Peterbilt's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Peterbilt Customer Satisfaction Score by Industry",
"text": "Peterbilt's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Transportation industry customers.",
"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 29,
"stars": 0,
"csatScore": 29,
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"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Construction",
"groupId": 510,
"score": 40,
"stars": 0,
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"text": "Peterbilt's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
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},
{
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}Peterbilt Customer Service
2.7/5
Peterbilt has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Peterbilt's overall Customer Service score rated by its users and customers.
About Peterbilt's Customer Service
Address
1700 Woodbrook Street, Denton, TX
Website
http://www.peterbilt.com/
Phone Number
1(800)473-8372
Quick Insights into Peterbilt Customer Service
Peterbilt's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Peterbilt's Customer Service score.
Ranked Peterbilt Customer Service the Highest
Ranked Peterbilt Customer Service the Lowest
Peterbilt Customer Service Score by Gender
Peterbilt's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Peterbilt.
Male
2/5
Female
N/A
Peterbilt Customer Service Score by Ethnicity
Peterbilt's Customer Service score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Peterbilt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Peterbilt Customer Service Score by Age
Peterbilt's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Peterbilt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
Peterbilt Customer Service Score by Usage
Peterbilt's Customer Service score was rated the highest by customers who have used Peterbilt's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Peterbilt Customer Service Score by Industry
Peterbilt's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Peterbilt scored a -8 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Peterbilt would recommend the brand to a friend. ENPS measures how likely Peterbilt employees would recommend working at Peterbilt to a friend.
Net Promoter Score
-8
NPS Score
| 44% | Promoters |
|---|---|
| 4% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 30% | Promoters |
|---|---|
| 24% | Passive |
| 46% | Detractors |
