-100
NPS
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Brand Page
Petfinder
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About Petfinder's Brand
Petfinder is an online database that enables its users to find and adopt animals in need of homes.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Petfinder NPS
Petfinder's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Petfinder's customers would recommend using the product based on a scale of -100 to 100.
Petfinder Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Petfinder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petfinder Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Petfinder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petfinder Product Quality
1.5/5
Petfinder has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petfinder's overall Product Quality score rated by its users and customers.
Petfinder Product Information
Petfinder’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.petfinder.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Petfinder Pricing
Petfinder ROI & Value For Money
1.5/5
Petfinder has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petfinder's overall ROI score rated by its users and customers.
Petfinder Customer Satisfaction (CSAT)
Petfinder Customer Satisfaction (CSAT) Score
50 / 100
Petfinder has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petfinder Customer Service
1.5/5
Petfinder has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petfinder's overall Customer Service score rated by its users and customers.
About Petfinder's Customer Service
Address
PO Box 6384, Freehold, NJ 07728
Website
https://www.petfinder.com/
