-100
NPS
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Brand Page
Petnet
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About Petnet's Brand
Petnet is a connected pet device company that offers a pet analytics platform to find solutions for fundamental problems of petcare.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Petnet NPS
Petnet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Petnet's customers would recommend using the product based on a scale of -100 to 100.
Petnet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Petnet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petnet Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Petnet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petnet Product Quality
1.5/5
Petnet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petnet's overall Product Quality score rated by its users and customers.
Petnet Product Information
Petnet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.petnet.io
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Hardware and Devices
SaaS
Petnet Pricing
Petnet ROI & Value For Money
1.5/5
Petnet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petnet's overall ROI score rated by its users and customers.
Petnet Customer Service
1.5/5
Petnet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petnet's overall Customer Service score rated by its users and customers.
About Petnet's Customer Service
Address
1035 S. Grand Avenue, 2nd FL, Los Angeles, CA
Website
http://www.petnet.io
Petnet as an Employer
3.5/5
Petnet has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Petnet scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Petnet would recommend the brand to a friend. ENPS measures how likely Petnet employees would recommend working at Petnet to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
