0
NPS
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Petro Canada Lubricants
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About Petro Canada Lubricants' Brand
Producer of petroleum-based lubricants. The company, through its plant in Mississauga, Ontario, is the largest producer of base oils in Canada with 15,600 barrels per day of lubricant production capacity, and is a producer of high margin Group III base oils. The facility is downstream-integrated from base oils to finished lubricants and produces a broad spectrum of specialty lubricants and white oils which are distributed to end customers worldwide.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Petro Canada Lubricants NPS
Petro Canada Lubricants's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Petro Canada Lubricants's customers would recommend using the product based on a scale of -100 to 100.
Petro Canada Lubricants Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Petro Canada Lubricants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petro Canada Lubricants Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Petro Canada Lubricants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petro Canada Lubricants Product Quality
5/5
Petro Canada Lubricants has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Petro Canada Lubricants' overall Product Quality score rated by its users and customers.
Petro Canada Lubricants Product Information
Petro Canada Lubricants’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- lubricants.petro-canada.ca
- Company Size
- 501-1,000 Employees
Petro Canada Lubricants Pricing
Petro Canada Lubricants ROI & Value For Money
4/5
Petro Canada Lubricants has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Petro Canada Lubricants' overall ROI score rated by its users and customers.
Petro Canada Lubricants Customer Satisfaction (CSAT)
Petro Canada Lubricants Customer Satisfaction (CSAT) Score
100 / 100
Petro Canada Lubricants has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petro Canada Lubricants Customer Service
4/5
Petro Canada Lubricants has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Petro Canada Lubricants' overall Customer Service score rated by its users and customers.
About Petro Canada Lubricants's Customer Service
Address
2310 Lakeshore Road West, Mississauga, L5J 1K2
Website
lubricants.petro-canada.ca
Consumer vs. Employees
Petro Canada Lubricants scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Petro Canada Lubricants would recommend the brand to a friend. ENPS measures how likely Petro Canada Lubricants employees would recommend working at Petro Canada Lubricants to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
