-56
NPS
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Petro Stopping Centers
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About Petro Stopping Centers' Brand
Petro Stopping Centers serve the traveling public - both professional drivers and interstate motorists.
Brand at a Glance
69%
Customer Loyalty
2.4/5
Product Quality
2/5
Pricing
2.6/5
Customer Service
Petro Stopping Centers NPS
Petro Stopping Centers's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether Petro Stopping Centers's customers would recommend using the product based on a scale of -100 to 100.
Petro Stopping Centers Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
Petro Stopping Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Dec 2022 -20 | Dec 2022 | -20 |
Feb 2023 -33 | Feb 2023 | -33 |
Apr 2023 -43 | Apr 2023 | -43 |
May 2023 -50 | May 2023 | -50 |
Oct 2023 -55 | Oct 2023 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petro Stopping Centers NPS by Gender
Petro Stopping Centers's NPS was rated -66 by Male customers on Comparably.
Male
-66
Petro Stopping Centers's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
Petro Stopping Centers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Petro Stopping Centers NPS by Ethnicity
Petro Stopping Centers's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Petro Stopping Centers NPS by Age
Petro Stopping Centers's NPS was rated -34 points by customers ages 56-60 on Comparably.
Petro Stopping Centers NPS by Usage
Petro Stopping Centers's NPS was rated -60 points by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -60 | Over 10 Years | -60 |
Petro Stopping Centers Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Petro Stopping Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petro Stopping Centers Customer Loyalty Score by Gender
Petro Stopping Centers's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Petro Stopping Centers.
Male
55%
Yes
Female
N/A
Yes
Petro Stopping Centers Customer Loyalty Score by Ethnicity
Petro Stopping Centers's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Petro Stopping Centers.
55
out of 100
Caucasian
Petro Stopping Centers Customer Loyalty Score by Age
Petro Stopping Centers's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Petro Stopping Centers.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
Petro Stopping Centers Customer Loyalty Score by Usage
Petro Stopping Centers's Customer Loyalty score was rated 64% by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Petro Stopping Centers Product Quality
2.4/5
Petro Stopping Centers has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Petro Stopping Centers Product Information
Petro Stopping Centers’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into Petro Stopping Centers Product Quality
Petro Stopping Centers's Product Quality score was rated highest by customers ages 56-60.
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Ranked Petro Stopping Centers Product Quality the Highest
Petro Stopping Centers Product Quality Score by Gender
Petro Stopping Centers's Product Quality score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Petro Stopping Centers.
Male
2.1/5
Female
N/A
Petro Stopping Centers Product Quality Score by Ethnicity
Petro Stopping Centers's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Petro Stopping Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Petro Stopping Centers Product Quality Score by Age
Petro Stopping Centers's Product Quality score was rated 2.8 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Petro Stopping Centers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.8 | 56-60 | 2.8 |
Petro Stopping Centers Product Quality Score by Usage
Petro Stopping Centers's Product Quality score was rated 2.1 stars by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Petro Stopping Centers Pricing
Petro Stopping Centers ROI & Value For Money
2/5
Petro Stopping Centers has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Petro Stopping Centers ROI
Petro Stopping Centers's ROI score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Petro Stopping Centers' ROI score.
Ranked Petro Stopping Centers ROI the Highest
Petro Stopping Centers ROI Score by Gender
Petro Stopping Centers's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Petro Stopping Centers.
Male
1.5/5
Female
N/A
Petro Stopping Centers ROI Score by Ethnicity
Petro Stopping Centers's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Petro Stopping Centers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Petro Stopping Centers ROI Score by Age
Petro Stopping Centers's ROI score was rated 1.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Petro Stopping Centers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.6 | 56-60 | 1.6 |
Petro Stopping Centers ROI Score by Usage
Petro Stopping Centers's ROI score was rated 1.5 stars by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Petro Stopping Centers Customer Satisfaction (CSAT)
Petro Stopping Centers Customer Satisfaction (CSAT) Score
14 / 100
Petro Stopping Centers has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Petro Stopping Centers Customer Satisfaction
Petro Stopping Centers's Customer Satisfaction score was rated highest by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Petro Stopping Centers' Customer Satisfaction.
Ranked Petro Stopping Centers Customer Satisfaction the Highest
Petro Stopping Centers Customer Satisfaction Score by Gender
Petro Stopping Centers's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Petro Stopping Centers.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Petro Stopping Centers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Petro Stopping Centers' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Petro Stopping Centers.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Petro Stopping Centers Customer Satisfaction Score by Usage
Petro Stopping Centers's Customer Satisfaction score was rated 25 points by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
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Petro Stopping Centers Customer Service
2.6/5
Petro Stopping Centers has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Petro Stopping Centers's Customer Service
Address
6080 Surety Drive, El Paso, TX 79905
Website
http://www.petrotruckstops.com/
Phone Number
+1 440-808-9100
Quick Insights into Petro Stopping Centers Customer Service
Petro Stopping Centers's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Petro Stopping Centers' Customer Service score.
Ranked Petro Stopping Centers Customer Service the Highest
Petro Stopping Centers Customer Service Score by Gender
Petro Stopping Centers's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Petro Stopping Centers.
Male
2.5/5
Female
N/A
Petro Stopping Centers Customer Service Score by Ethnicity
Petro Stopping Centers's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Petro Stopping Centers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Petro Stopping Centers Customer Service Score by Age
Petro Stopping Centers's Customer Service score was rated 3.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Petro Stopping Centers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
Petro Stopping Centers Customer Service Score by Usage
Petro Stopping Centers's Customer Service score was rated 2.9 stars by customers who have used Petro Stopping Centers's products/services for Over 10 Years.
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Petro Stopping Centers as an Employer
Consumer vs. Employees
Petro Stopping Centers scored a -56 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Petro Stopping Centers would recommend the brand to a friend. ENPS measures how likely Petro Stopping Centers employees would recommend working at Petro Stopping Centers to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
