-100
NPS
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Brand Page
Pets Best Insurance
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About Pets Best Insurance's Brand
Pets Best Insurance is a pet insurance service provider that reimburses on veterinary bill when the insured pet is sick or injured.
Brand at a Glance
85%
Customer Loyalty
1.7/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Pets Best Insurance NPS
Pets Best Insurance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pets Best Insurance's customers would recommend using the product based on a scale of -100 to 100.
Pets Best Insurance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pets Best Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pets Best Insurance Customer Reviews
Out of the 2 Pets Best Insurance customer reviews 0 were positive and 2 were constructive. Pets Best Insurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Pets Best Insurance Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pets Best Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pets Best Insurance Product Quality
1.7/5
Pets Best Insurance has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pets Best Insurance's overall Product Quality score rated by its users and customers.
Pets Best Insurance Product Information
Pets Best Insurance’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://www.petsbest.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Insurance
Pets Best Insurance Pricing
Pets Best Insurance ROI & Value For Money
1.8/5
Pets Best Insurance has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Pets Best Insurance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pets Best Insurance Customer Service
1.8/5
Pets Best Insurance has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pets Best Insurance's overall Customer Service score rated by its users and customers.
About Pets Best Insurance's Customer Service
Address
2710 Sunrise Rim Road, Boise, ID 83705
Website
http://www.petsbest.com
Phone Number
877-738-7237
Consumer vs. Employees
Pets Best Insurance scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Pets Best Insurance would recommend the brand to a friend. ENPS measures how likely Pets Best Insurance employees would recommend working at Pets Best Insurance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
