-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Peugeot
Marketing or Exec? Claim Your Free Account
About Peugeot's Brand
Brand at a Glance
64%
Customer Loyalty
2.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Peugeot NPS
Peugeot's Net Promoter Score (NPS) is a -12 with 28% Promoters, 32% Passives, and 40% Detractors. Net Promoter Score tracks whether Peugeot's customers would recommend using the product based on a scale of -100 to 100.
Peugeot Overall NPS
| 28% | Promoters |
|---|---|
| 32% | Passives |
| 40% | Detractors |
Peugeot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -22 | Dec 2022 | -22 |
Feb 2023 -9 | Feb 2023 | -9 |
Mar 2023 -7 | Mar 2023 | -7 |
May 2023 -20 | May 2023 | -20 |
Jul 2023 -18 | Jul 2023 | -18 |
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -11 | Sep 2023 | -11 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 -9 | Feb 2024 | -9 |
Jun 2024 -8 | Jun 2024 | -8 |
Dec 2025 -12 | Dec 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Peugeot NPS by Gender
Peugeot's NPS was rated -25 by Male customers on Comparably.
Male
-25
Peugeot's NPS was rated -25 by Male customers on Comparably.
0%
Promoters
75%
Passives
25%
Detractors
Female
N/A
Peugeot's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Peugeot NPS by Ethnicity
Peugeot's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Peugeot NPS by Age
Peugeot's NPS was rated -33 points by customers ages 26-30 on Comparably.
Peugeot NPS by Usage
Peugeot's NPS was rated -33 points by customers who have used Peugeot's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
2 to 5 Years -33 | 2 to 5 Years | -33 |
Peugeot Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Peugeot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Peugeot Customer Loyalty Score by Gender
Peugeot's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Peugeot.
Male
33%
Yes
Female
N/A
Yes
Peugeot Customer Loyalty Score by Ethnicity
Peugeot's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Peugeot.
70
out of 100
Other
Peugeot Customer Loyalty Score by Age
Peugeot's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Peugeot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Peugeot Customer Loyalty Score by Usage
Peugeot's Customer Loyalty score was rated the highest by customers who have used Peugeot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Peugeot Product Quality
2.9/5
Peugeot has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Peugeot's overall Product Quality score rated by its users and customers.
Peugeot Product Information
Peugeot’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.peugeot.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Peugeot Product Quality
Peugeot's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Peugeot's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Peugeot's Product Quality.
Ranked Peugeot Product Quality the Highest
Ranked Peugeot Product Quality the Lowest
Peugeot Product Quality Score by Gender
Peugeot's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Peugeot.
Male
2.7/5
Female
N/A
Peugeot Product Quality Score by Ethnicity
Peugeot's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Peugeot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Peugeot Product Quality Score by Age
Peugeot's Product Quality score was rated 2.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Peugeot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
Peugeot Product Quality Score by Usage
Peugeot's Product Quality score was rated the highest by customers who have used Peugeot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Peugeot Pricing
Peugeot ROI & Value For Money
3.4/5
Peugeot has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Peugeot's overall ROI score rated by its users and customers.
Quick Insights into Peugeot ROI
Peugeot's ROI score was rated highest by Other customers, and rated lowest by customers who have used Peugeot's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Peugeot's ROI score.
Ranked Peugeot ROI the Highest
Ranked Peugeot ROI the Lowest
Peugeot ROI Score by Gender
Peugeot's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Peugeot.
Male
3.5/5
Female
N/A
Peugeot ROI Score by Ethnicity
Peugeot's ROI score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Peugeot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Peugeot ROI Score by Age
Peugeot's ROI score was rated 2.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Peugeot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
Peugeot ROI Score by Usage
Peugeot's ROI score was rated the highest by customers who have used Peugeot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Peugeot Customer Satisfaction (CSAT)
Peugeot Customer Satisfaction (CSAT) Score
64 / 100
Peugeot has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
57%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Peugeot Customer Satisfaction
Peugeot's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Peugeot's Customer Satisfaction.
Ranked Peugeot Customer Satisfaction the Highest
Peugeot Customer Satisfaction Score by Gender
Peugeot's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Peugeot.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Peugeot Customer Service
3.4/5
Peugeot has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Peugeot's overall Customer Service score rated by its users and customers.
About Peugeot's Customer Service
Address
France
Website
http://www.peugeot.com
Quick Insights into Peugeot Customer Service
Peugeot's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used Peugeot's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Peugeot's Customer Service score.
Ranked Peugeot Customer Service the Highest
Ranked Peugeot Customer Service the Lowest
Peugeot Customer Service Score by Gender
Peugeot's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Peugeot.
Male
2.7/5
Female
N/A
Peugeot Customer Service Score by Ethnicity
Peugeot's Customer Service score was rated 4.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Peugeot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Peugeot Customer Service Score by Age
Peugeot's Customer Service score was rated 2.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Peugeot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
Peugeot Customer Service Score by Usage
Peugeot's Customer Service score was rated the highest by customers who have used Peugeot's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Peugeot as an Employer
Consumer vs. Employees
Peugeot scored a -12 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Peugeot would recommend the brand to a friend. ENPS measures how likely Peugeot employees would recommend working at Peugeot to a friend.
Net Promoter Score
-12
NPS Score
| 28% | Promoters |
|---|---|
| 32% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
