-34
NPS
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PGT Innovations
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About PGT Innovations' Brand
PGT Innovations manufactures and supplies premium windows and doors. Its highly engineered and technically advanced products can withstand some of the toughest weather conditions on Earth and are revolutionizing the way people live by unifying indoor and outdoor living spaces. PGT Innovations creates value through deep customer relationships, understanding the unstated needs of the markets it serves, and a drive to develop category-defining products. PGT Innovations is also the nation’s largest manufacturer of impact -resistant windows and doors and holds the leadership position in its primary market. The PGT Innovations’ family of brands include CGI®, PGT® Custom Windows and Doors, WinDoor®, Western Window Systems, Anlin Windows & Doors, Eze-Breeze®, CGI Commercial, NewSouth Window Solutions, and a 75 percent ownership stake in Eco Window Systems.
Brand at a Glance
74%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
PGT Innovations NPS
PGT Innovations's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PGT Innovations's customers would recommend using the product based on a scale of -100 to 100.
PGT Innovations Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PGT Innovations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 -33 | Sep 2021 | -33 |
Oct 2021 -27 | Oct 2021 | -27 |
Apr 2022 -17 | Apr 2022 | -17 |
Jul 2022 -23 | Jul 2022 | -23 |
Oct 2022 -25 | Oct 2022 | -25 |
May 2023 -29 | May 2023 | -29 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PGT Innovations NPS by Gender
Male customers rated PGT Innovations's NPS 24 points higher than Female customers.
Male
-76
PGT Innovations's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
-100
PGT Innovations's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
PGT Innovations NPS by Ethnicity
PGT Innovations's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
PGT Innovations NPS by Age
PGT Innovations's NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
PGT Innovations NPS by Usage
PGT Innovations's NPS was rated the highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
PGT Innovations Customer Reviews
Out of the 7 PGT Innovations customer reviews 0 were positive and 7 were constructive. PGT Innovations customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PGT Innovations Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of PGT Innovations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PGT Innovations Customer Loyalty Score by Gender
Male customers rated PGT Innovations's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
PGT Innovations Customer Loyalty Score by Ethnicity
PGT Innovations's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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61
out of 100
Caucasian
100
out of 100
Other
PGT Innovations Customer Loyalty Score by Age
PGT Innovations's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
66+ 64% | 66+ | 64% |
PGT Innovations Customer Loyalty Score by Usage
PGT Innovations's Customer Loyalty score was rated the highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PGT Innovations Customer Loyalty Score by Industry
PGT Innovations's Customer Loyalty score was rated 100% by Construction industry customers.
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PGT Innovations Product Quality
2.2/5
PGT Innovations has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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PGT Innovations Product Information
PGT Innovations’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated PGT Innovations's product the highest.
- Website
- https://pgtinnovations.com/
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into PGT Innovations Product Quality
PGT Innovations's Product Quality score was rated highest by customers who have used PGT Innovations's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked PGT Innovations Product Quality the Highest
Ranked PGT Innovations Product Quality the Lowest
PGT Innovations Product Quality Score by Gender
Female customers rated PGT Innovations's Product Quality score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
PGT Innovations Product Quality Score by Ethnicity
PGT Innovations's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PGT Innovations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PGT Innovations Product Quality Score by Age
PGT Innovations's Product Quality score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PGT Innovations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PGT Innovations Product Quality Score by Usage
PGT Innovations's Product Quality score was rated the highest by customers who have used PGT Innovations's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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PGT Innovations Product Quality Score by Industry
PGT Innovations's Product Quality score was rated 1.5 stars by Construction industry customers.
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PGT Innovations Pricing
PGT Innovations ROI & Value For Money
2.2/5
PGT Innovations has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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PGT Innovations Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into PGT Innovations ROI
PGT Innovations's ROI score was rated highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked PGT Innovations ROI the Highest
Ranked PGT Innovations ROI the Lowest
PGT Innovations ROI Score by Gender
PGT Innovations's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PGT Innovations.
Male
1.5/5
Female
1.5/5
PGT Innovations ROI Score by Ethnicity
PGT Innovations's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PGT Innovations.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PGT Innovations ROI Score by Age
PGT Innovations's ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PGT Innovations.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PGT Innovations ROI Score by Usage
PGT Innovations's ROI score was rated the highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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PGT Innovations ROI Score by Industry
PGT Innovations's ROI score was rated 1.5 stars by Construction industry customers.
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PGT Innovations Customer Satisfaction (CSAT)
PGT Innovations Customer Satisfaction (CSAT) Score
23 / 100
PGT Innovations has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PGT Innovations Customer Satisfaction
PGT Innovations's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Other customers.
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Ranked PGT Innovations Customer Satisfaction the Highest
Ranked PGT Innovations Customer Satisfaction the Lowest
PGT Innovations Customer Satisfaction Score by Gender
PGT Innovations's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PGT Innovations.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
PGT Innovations Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PGT Innovations' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PGT Innovations.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
PGT Innovations' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PGT Innovations.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PGT Innovations Customer Satisfaction Score by Age
PGT Innovations's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PGT Innovations.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
PGT Innovations Customer Satisfaction Score by Industry
PGT Innovations's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PGT Innovations Customer Satisfaction Score by Industry",
"text": "PGT Innovations's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PGT Innovations's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}PGT Innovations Customer Service
1.9/5
PGT Innovations has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About PGT Innovations's Customer Service
Address
1070 Technology Drive, Nokomis, FL 34275
Website
https://pgtinnovations.com/
Phone Number
(941) 480-1600
PGT Innovations's Social Links
Quick Insights into PGT Innovations Customer Service
PGT Innovations's Customer Service score was rated highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked PGT Innovations' Customer Service score.
Ranked PGT Innovations Customer Service the Highest
Ranked PGT Innovations Customer Service the Lowest
PGT Innovations Customer Service Score by Gender
PGT Innovations's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PGT Innovations.
Male
1.5/5
Female
1.5/5
PGT Innovations Customer Service Score by Ethnicity
PGT Innovations's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PGT Innovations.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
PGT Innovations Customer Service Score by Age
PGT Innovations's Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PGT Innovations.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PGT Innovations Customer Service Score by Usage
PGT Innovations's Customer Service score was rated the highest by customers who have used PGT Innovations's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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PGT Innovations Customer Service Score by Industry
PGT Innovations's Customer Service score was rated 1.5 stars by Construction industry customers.
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PGT Innovations as an Employer
4.3/5
PGT Innovations has a 4.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
PGT Innovations scored a -34 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of PGT Innovations would recommend the brand to a friend. ENPS measures how likely PGT Innovations employees would recommend working at PGT Innovations to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 36% | Promoters |
|---|---|
| 12% | Passive |
| 52% | Detractors |
