-25
NPS
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Phaidon International
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About Phaidon International's Brand
Phaidon International is an award-winning global talent partner who works with thousands of businesses across the world, ranging from the Fortune 500 through to venture backed start-ups – all of whom use Phaidon’s services to find the right talent for their business-critical roles. Delivering our capabilities through a deliberately curated group of 6 brands, each one specializes in industries where a relentless supply demand imbalance exists.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
Phaidon International NPS
Phaidon International's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Phaidon International's customers would recommend using the product based on a scale of -100 to 100.
Phaidon International Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Phaidon International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Jan 2023 -25 | Jan 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phaidon International Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Phaidon International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phaidon International Product Quality
3/5
Phaidon International has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Phaidon International's overall Product Quality score rated by its users and customers.
Phaidon International Product Information
Phaidon International’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Phaidon International Pricing
Phaidon International ROI & Value For Money
3.3/5
Phaidon International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Phaidon International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phaidon International Customer Service
2.9/5
Phaidon International has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Phaidon International's Customer Service
Address
711 3rd Ave, New York City, NY 10017
Website
http://www.phaidoninternational.com/
Phone Number
6467594560
Phaidon International's Social Links
Phaidon International as an Employer
4.8/5
Phaidon International has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Phaidon International scored a -25 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Phaidon International would recommend the brand to a friend. ENPS measures how likely Phaidon International employees would recommend working at Phaidon International to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 63% | Promoters |
|---|---|
| 28% | Passive |
| 9% | Detractors |
