-45
NPS
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PharMerica
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About PharMerica's Brand
World-class pharmacy services. That’s what PharMerica delivers to our partners in a broad array of healthcare markets, including long-term care, senior living, hospice, IDD/behavioral health, home infusion, specialty, and hospital management.
Brand at a Glance
58%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
PharMerica NPS
PharMerica's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether PharMerica's customers would recommend using the product based on a scale of -100 to 100.
PharMerica Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
PharMerica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -50 | Nov 2022 | -50 |
Mar 2023 -41 | Mar 2023 | -41 |
May 2023 -37 | May 2023 | -37 |
Jun 2023 -42 | Jun 2023 | -42 |
Nov 2023 -44 | Nov 2023 | -44 |
Jan 2024 -47 | Jan 2024 | -47 |
Feb 2024 -50 | Feb 2024 | -50 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -44 | Apr 2024 | -44 |
Oct 2024 -37 | Oct 2024 | -37 |
Dec 2024 -42 | Dec 2024 | -42 |
Aug 2025 -44 | Aug 2025 | -44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PharMerica NPS by Gender
Male customers rated PharMerica's NPS 10 points higher than Female customers.
Male
-50
PharMerica's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
-60
PharMerica's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
PharMerica NPS by Ethnicity
PharMerica's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
PharMerica NPS by Age
PharMerica's NPS was rated -100 points by customers ages 66+ on Comparably.
PharMerica NPS by Usage
PharMerica's NPS was rated -50 points by customers who have used PharMerica's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
PharMerica Customer Reviews
Out of the 3 PharMerica customer reviews 2 were positive and 1 was constructive. PharMerica customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PharMerica Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of PharMerica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PharMerica Customer Loyalty Score by Gender
Male customers rated PharMerica's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PharMerica.
Male
55%
Yes
Female
46%
Yes
PharMerica Customer Loyalty Score by Ethnicity
PharMerica's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PharMerica.
25
out of 100
Caucasian
PharMerica Customer Loyalty Score by Age
PharMerica's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PharMerica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
PharMerica Customer Loyalty Score by Usage
PharMerica's Customer Loyalty score was rated the highest by customers who have used PharMerica's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PharMerica Customer Loyalty Score by Industry
PharMerica's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PharMerica Product Quality
2.5/5
PharMerica has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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PharMerica Product Information
PharMerica’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated PharMerica's product the highest.
- Website
- https://pharmerica.com/
- Company Size
- 5,001-10,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into PharMerica Product Quality
PharMerica's Product Quality score was rated highest by customers who have used PharMerica's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked PharMerica Product Quality the Highest
Ranked PharMerica Product Quality the Lowest
PharMerica Product Quality Score by Gender
Male customers rated PharMerica's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PharMerica.
Male
1.9/5
Female
1.8/5
PharMerica Product Quality Score by Ethnicity
PharMerica's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PharMerica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PharMerica Product Quality Score by Age
PharMerica's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PharMerica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
PharMerica Product Quality Score by Usage
PharMerica's Product Quality score was rated the highest by customers who have used PharMerica's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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PharMerica Product Quality Score by Industry
PharMerica's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PharMerica Pricing
PharMerica ROI & Value For Money
2.5/5
PharMerica has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PharMerica's overall ROI score rated by its users and customers.
PharMerica Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into PharMerica ROI
PharMerica's ROI score was rated highest by customers who have used PharMerica's products/services for 2 to 5 Years, and rated lowest by customers who have used PharMerica's products/services for 1 to 2 Years.
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Ranked PharMerica ROI the Highest
Ranked PharMerica ROI the Lowest
PharMerica ROI Score by Gender
Male customers rated PharMerica's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PharMerica.
Male
2.2/5
Female
2/5
PharMerica ROI Score by Ethnicity
PharMerica's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PharMerica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
PharMerica ROI Score by Age
PharMerica's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PharMerica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
PharMerica ROI Score by Usage
PharMerica's ROI score was rated the highest by customers who have used PharMerica's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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PharMerica ROI Score by Industry
PharMerica's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PharMerica Customer Satisfaction (CSAT)
PharMerica Customer Satisfaction (CSAT) Score
34 / 100
PharMerica has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
16%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PharMerica Customer Satisfaction
PharMerica's Customer Satisfaction score was rated highest by customers who have used PharMerica's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PharMerica's Customer Satisfaction.
Ranked PharMerica Customer Satisfaction the Highest
Ranked PharMerica Customer Satisfaction the Lowest
PharMerica Customer Satisfaction Score by Gender
Male customers rated PharMerica's Customer Satisfaction score 47 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PharMerica.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 40% |
PharMerica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PharMerica's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PharMerica.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
33%
PharMerica Customer Satisfaction Score by Age
PharMerica's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PharMerica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
PharMerica Customer Satisfaction Score by Usage
PharMerica's Customer Satisfaction score was rated the highest by customers who have used PharMerica's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PharMerica Customer Satisfaction Score by Industry
PharMerica's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "PharMerica Customer Satisfaction Score by Industry",
"text": "PharMerica's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "PharMerica's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}PharMerica Customer Service
2.4/5
PharMerica has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PharMerica's overall Customer Service score rated by its users and customers.
About PharMerica's Customer Service
Address
805 N Whittington Pkwy, Louisville, KY 40222
Website
https://pharmerica.com/
Phone Number
5026277000
PharMerica's Social Links
Quick Insights into PharMerica Customer Service
PharMerica's Customer Service score was rated highest by customers who have used PharMerica's products/services for 2 to 5 Years, and rated lowest by customers who have used PharMerica's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked PharMerica's Customer Service score.
Ranked PharMerica Customer Service the Highest
Ranked PharMerica Customer Service the Lowest
PharMerica Customer Service Score by Gender
PharMerica's Customer Service score was rated 2.4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PharMerica.
Male
2.4/5
Female
2.4/5
PharMerica Customer Service Score by Ethnicity
PharMerica's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PharMerica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
PharMerica Customer Service Score by Age
PharMerica's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PharMerica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
PharMerica Customer Service Score by Usage
PharMerica's Customer Service score was rated the highest by customers who have used PharMerica's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PharMerica Customer Service Score by Industry
PharMerica's Customer Service score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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PharMerica as an Employer
2.4/5
PharMerica has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PharMerica scored a -45 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of PharMerica would recommend the brand to a friend. ENPS measures how likely PharMerica employees would recommend working at PharMerica to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 21% | Promoters |
|---|---|
| 10% | Passive |
| 69% | Detractors |
