33
NPS
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Phase One
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About Phase One's Brand
Phase One is the world (TM)s leader in open-platform based medium format camera systems and solutions.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Phase One NPS
Phase One's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Phase One's customers would recommend using the product based on a scale of -100 to 100.
Phase One Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Phase One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
May 2023 66 | May 2023 | 66 |
Oct 2023 20 | Oct 2023 | 20 |
Dec 2023 34 | Dec 2023 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phase One NPS by Gender
Phase One's NPS was rated 75 by Male customers on Comparably.
Male
75
Phase One's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Phase One's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Phase One Customer Reviews
Out of the 2 Phase One customer reviews 2 were positive and 0 were constructive. Phase One customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Phase One Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Phase One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phase One Customer Loyalty Score by Gender
Phase One's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Phase One.
Male
100%
Yes
Female
N/A
Yes
Phase One Product Quality
3.7/5
Phase One has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Phase One Product Information
Phase One’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.phaseone.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Phase One Product Quality
Phase One's Product Quality score was rated highest by Male customers.
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Ranked Phase One Product Quality the Highest
Phase One Product Quality Score by Gender
Phase One's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Phase One.
Male
4.7/5
Female
N/A
Phase One Pricing
Phase One ROI & Value For Money
3.4/5
Phase One has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Phase One ROI
Phase One's ROI score was rated highest by Male customers.
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Ranked Phase One ROI the Highest
Phase One ROI Score by Gender
Phase One's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Phase One.
Male
3.7/5
Female
N/A
Phase One Customer Satisfaction (CSAT)
Phase One Customer Satisfaction (CSAT) Score
83 / 100
Phase One has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Phase One Customer Satisfaction
Phase One's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Phase One's Customer Satisfaction.
Ranked Phase One Customer Satisfaction the Highest
Phase One Customer Satisfaction Score by Gender
Phase One's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Phase One.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Phase One Customer Service
3.6/5
Phase One has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Phase One's Customer Service
Address
200 Broadhollow Road, Suite 312, Melville, NY
Website
http://www.phaseone.com
Phone Number
45 36 46 01 11
Quick Insights into Phase One Customer Service
Phase One's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Phase One's Customer Service score.
Ranked Phase One Customer Service the Highest
Phase One Customer Service Score by Gender
Phase One's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Phase One.
Male
4.4/5
Female
N/A
Phase One as an Employer
3.7/5
Phase One has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Phase One scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Phase One would recommend the brand to a friend. ENPS measures how likely Phase One employees would recommend working at Phase One to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
