25
NPS
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PHD Worldwide
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About PHD Worldwide's Brand
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
PHD Worldwide NPS
PHD Worldwide's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether PHD Worldwide's customers would recommend using the product based on a scale of -100 to 100.
PHD Worldwide Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
PHD Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
May 2024 25 | May 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PHD Worldwide Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PHD Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PHD Worldwide Product Quality
3.5/5
PHD Worldwide has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PHD Worldwide Product Information
PHD Worldwide’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.phdmedia.com/
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
PHD Worldwide Pricing
PHD Worldwide ROI & Value For Money
3.7/5
PHD Worldwide has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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PHD Worldwide Customer Satisfaction (CSAT)
PHD Worldwide Customer Satisfaction (CSAT) Score
67 / 100
PHD Worldwide has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PHD Worldwide Customer Service
3.7/5
PHD Worldwide has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PHD Worldwide's Customer Service
Website
http://www.phdmedia.com/
PHD Worldwide as an Employer
3.8/5
PHD Worldwide has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PHD Worldwide scored a 25 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of PHD Worldwide would recommend the brand to a friend. ENPS measures how likely PHD Worldwide employees would recommend working at PHD Worldwide to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
