-60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Phil, Inc.
Marketing or Exec? Claim Your Free Account
About Phil, Inc. Brand
Phil – Smarter Prescription Refills
Brand at a Glance
49%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Phil, Inc. NPS
Phil, Inc.'s Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Phil, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Phil, Inc. Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Phil, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Aug 2022 -60 | Aug 2022 | -60 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2025 -75 | Apr 2025 | -75 |
Sep 2025 -55 | Sep 2025 | -55 |
Nov 2025 -60 | Nov 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phil, Inc. Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Phil, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phil, Inc. Product Quality
2.7/5
Phil, Inc. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Phil, Inc. overall Product Quality score rated by its users and customers.
Phil, Inc. Product Information
Phil, Inc.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://phil.us
- Company Size
- 11-50 Employees
Industry
Consumer Services
Phil, Inc. Pricing
Phil, Inc. ROI & Value For Money
2.6/5
Phil, Inc. has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Phil, Inc. overall ROI score rated by its users and customers.
Phil, Inc. Customer Satisfaction (CSAT)
Phil, Inc. Customer Satisfaction (CSAT) Score
20 / 100
Phil, Inc. has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phil, Inc. Customer Service
2.6/5
Phil, Inc. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Phil, Inc. overall Customer Service score rated by its users and customers.
About Phil, Inc.'s Customer Service
Address
San Francisco, CA
Website
http://phil.us
Phone Number
+1 (855) 977-0975
Phil, Inc. as an Employer
2.3/5
Phil, Inc. has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Phil, Inc. scored a -60 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Phil, Inc. would recommend the brand to a friend. ENPS measures how likely Phil, Inc. employees would recommend working at Phil, Inc. to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 22% | Promoters |
|---|---|
| 6% | Passive |
| 72% | Detractors |
