50
NPS
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Philippine National Bank
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About Philippine National Bank's Brand
Provider of financial services intended to provide corporate and retail banking services. The company's corporate and retail banking services delivers a range of quality banking products and services enabling corporate, middle-market, small and medium enterprises, and retail customers with asset management, treasury operations, comprehensive trust services, retail banking and other related financial services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Philippine National Bank NPS
Philippine National Bank's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Philippine National Bank's customers would recommend using the product based on a scale of -100 to 100.
Philippine National Bank Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Philippine National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Philippine National Bank Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Philippine National Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Philippine National Bank Product Quality
4/5
Philippine National Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Philippine National Bank's overall Product Quality score rated by its users and customers.
Philippine National Bank Product Information
Philippine National Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.pnb.com.ph
- Company Size
- 5,001-10,000 Employees
Philippine National Bank Pricing
Philippine National Bank ROI & Value For Money
3.5/5
Philippine National Bank has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Philippine National Bank's overall ROI score rated by its users and customers.
Philippine National Bank Customer Satisfaction (CSAT)
Philippine National Bank Customer Satisfaction (CSAT) Score
100 / 100
Philippine National Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Philippine National Bank Customer Service
4/5
Philippine National Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Philippine National Bank's overall Customer Service score rated by its users and customers.
About Philippine National Bank's Customer Service
Address
Philippine National Bank Financial Center Pres, Pasay, 1300
Website
www.pnb.com.ph
Phone Number
7
Consumer vs. Employees
Philippine National Bank scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Philippine National Bank would recommend the brand to a friend. ENPS measures how likely Philippine National Bank employees would recommend working at Philippine National Bank to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
