-25
NPS
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Phillips Pet Food & Supplies
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About Phillips Pet Food & Supplies' Brand
Phillips Pet Food & Supplies is a premier pet food and pet supply distributor, servicing pet specialty markets all across the country.
Brand at a Glance
63%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.5/5
Customer Service
Phillips Pet Food & Supplies NPS
Phillips Pet Food & Supplies's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether Phillips Pet Food & Supplies's customers would recommend using the product based on a scale of -100 to 100.
Phillips Pet Food & Supplies Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
Phillips Pet Food & Supplies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -20 | Apr 2022 | -20 |
Jan 2023 -17 | Jan 2023 | -17 |
Apr 2023 -37 | Apr 2023 | -37 |
Feb 2024 -22 | Feb 2024 | -22 |
Dec 2024 -30 | Dec 2024 | -30 |
Apr 2025 -36 | Apr 2025 | -36 |
Oct 2025 -25 | Oct 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phillips Pet Food & Supplies NPS by Gender
Phillips Pet Food & Supplies's NPS was rated -34 by Female customers on Comparably.
Female
-34
Phillips Pet Food & Supplies's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Phillips Pet Food & Supplies's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Phillips Pet Food & Supplies Customer Reviews
Out of the 2 Phillips Pet Food & Supplies customer reviews 0 were positive and 2 were constructive. Phillips Pet Food & Supplies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Phillips Pet Food & Supplies Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Phillips Pet Food & Supplies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phillips Pet Food & Supplies Customer Loyalty Score by Gender
Phillips Pet Food & Supplies's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Phillips Pet Food & Supplies.
Female
100%
Yes
Male
N/A
Yes
Phillips Pet Food & Supplies Customer Loyalty Score by Industry
Phillips Pet Food & Supplies's Customer Loyalty score was rated 100% by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Phillips Pet Food & Supplies Product Quality
2.9/5
Phillips Pet Food & Supplies has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Phillips Pet Food & Supplies' overall Product Quality score rated by its users and customers.
Phillips Pet Food & Supplies Product Information
Phillips Pet Food & Supplies’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Phillips Pet Food & Supplies's product the highest.
- Website
- http://phillipspet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Food and Beverages
Hardware and Devices
Quick Insights into Phillips Pet Food & Supplies Product Quality
Phillips Pet Food & Supplies's Product Quality score was rated highest by Female customers.
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Ranked Phillips Pet Food & Supplies Product Quality the Highest
Phillips Pet Food & Supplies Product Quality Score by Gender
Phillips Pet Food & Supplies's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Phillips Pet Food & Supplies.
Female
2.6/5
Male
N/A
Phillips Pet Food & Supplies Product Quality Score by Industry
Phillips Pet Food & Supplies's Product Quality score was rated 2.4 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Phillips Pet Food & Supplies Pricing
Phillips Pet Food & Supplies ROI & Value For Money
2.9/5
Phillips Pet Food & Supplies has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Phillips Pet Food & Supplies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Phillips Pet Food & Supplies ROI
Phillips Pet Food & Supplies's ROI score was rated highest by Female customers.
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Ranked Phillips Pet Food & Supplies ROI the Highest
Phillips Pet Food & Supplies ROI Score by Gender
Phillips Pet Food & Supplies's ROI score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Phillips Pet Food & Supplies.
Female
2.8/5
Male
N/A
Phillips Pet Food & Supplies ROI Score by Industry
Phillips Pet Food & Supplies's ROI score was rated 2.1 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Phillips Pet Food & Supplies Customer Satisfaction (CSAT)
Phillips Pet Food & Supplies Customer Satisfaction (CSAT) Score
44 / 100
Phillips Pet Food & Supplies has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Phillips Pet Food & Supplies Customer Satisfaction
Phillips Pet Food & Supplies's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Phillips Pet Food & Supplies' Customer Satisfaction.
Ranked Phillips Pet Food & Supplies Customer Satisfaction the Highest
Phillips Pet Food & Supplies Customer Satisfaction Score by Gender
Phillips Pet Food & Supplies's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Phillips Pet Food & Supplies.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Phillips Pet Food & Supplies Customer Satisfaction Score by Industry
Phillips Pet Food & Supplies's Customer Satisfaction score was rated 0 points by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Phillips Pet Food & Supplies Customer Satisfaction Score by Industry",
"text": "Phillips Pet Food & Supplies's Customer Satisfaction score was rated 0 points by Retail industry customers.",
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{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Phillips Pet Food & Supplies's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Phillips Pet Food & Supplies Customer Service
2.5/5
Phillips Pet Food & Supplies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Phillips Pet Food & Supplies' overall Customer Service score rated by its users and customers.
About Phillips Pet Food & Supplies's Customer Service
Address
Easton, PA
Website
http://phillipspet.com/
Phone Number
(800)451-2817
Quick Insights into Phillips Pet Food & Supplies Customer Service
Phillips Pet Food & Supplies's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Phillips Pet Food & Supplies' Customer Service score.
Ranked Phillips Pet Food & Supplies Customer Service the Highest
Phillips Pet Food & Supplies Customer Service Score by Gender
Phillips Pet Food & Supplies's Customer Service score was rated 1.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Phillips Pet Food & Supplies.
Female
1.8/5
Male
N/A
Phillips Pet Food & Supplies Customer Service Score by Industry
Phillips Pet Food & Supplies's Customer Service score was rated 1.5 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Phillips Pet Food & Supplies as an Employer
3.7/5
Phillips Pet Food & Supplies has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
CEO of Phillips Pet Food & Supplies
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Phillips Pet Food & Supplies scored a -25 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Phillips Pet Food & Supplies would recommend the brand to a friend. ENPS measures how likely Phillips Pet Food & Supplies employees would recommend working at Phillips Pet Food & Supplies to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
