-100
NPS
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Phoenix Children's Hospital
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About Phoenix Children's Hospital's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Phoenix Children's Hospital NPS
Phoenix Children's Hospital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Phoenix Children's Hospital's customers would recommend using the product based on a scale of -100 to 100.
Phoenix Children's Hospital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Phoenix Children's Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
Feb 2026 -100 | Feb 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phoenix Children's Hospital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Phoenix Children's Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phoenix Children's Hospital Product Quality
1.5/5
Phoenix Children's Hospital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Phoenix Children's Hospital's overall Product Quality score rated by its users and customers.
Phoenix Children's Hospital Product Information
Phoenix Children's Hospital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Phoenix Children's Hospital Pricing
Phoenix Children's Hospital ROI & Value For Money
2.5/5
Phoenix Children's Hospital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Phoenix Children's Hospital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phoenix Children's Hospital Customer Service
2.5/5
Phoenix Children's Hospital has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Phoenix Children's Hospital's Customer Service
Address
Phoenix, AZ
Website
https://www.phoenixchildrens.org
Phoenix Children's Hospital as an Employer
Consumer vs. Employees
Phoenix Children's Hospital scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Phoenix Children's Hospital would recommend the brand to a friend. ENPS measures how likely Phoenix Children's Hospital employees would recommend working at Phoenix Children's Hospital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
