-50
NPS
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Brand Page
Phonak AG
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About Phonak AG's Brand
Phonak leads the industry in terms of innovation.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Phonak AG NPS
Phonak AG's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Phonak AG's customers would recommend using the product based on a scale of -100 to 100.
Phonak AG Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Phonak AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Nov 2025 -50 | Nov 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phonak AG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Phonak AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phonak AG Product Quality
2/5
Phonak AG has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Phonak AG's overall Product Quality score rated by its users and customers.
Phonak AG Product Information
Phonak AG’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.phonakpro.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
Phonak AG Pricing
Phonak AG ROI & Value For Money
1.5/5
Phonak AG has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Phonak AG's overall ROI score rated by its users and customers.
Phonak AG Customer Satisfaction (CSAT)
Phonak AG Customer Satisfaction (CSAT) Score
50 / 100
Phonak AG has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phonak AG Customer Service
1.5/5
Phonak AG has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Phonak AG's Customer Service
Address
Laubisrütistrasse 28, Switzerland
Website
https://www.phonakpro.com/
Phonak AG as an Employer
3.5/5
Phonak AG has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Phonak AG scored a -50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Phonak AG would recommend the brand to a friend. ENPS measures how likely Phonak AG employees would recommend working at Phonak AG to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
