-15
NPS
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Brand Page
PhonePe
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About PhonePe's Brand
Our goal is to make digital payments so easy safe universally accepted that people never feel the need to carry cash or cards again
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
PhonePe NPS
PhonePe's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether PhonePe's customers would recommend using the product based on a scale of -100 to 100.
PhonePe Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
PhonePe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 66 | Dec 2022 | 66 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 0 | May 2023 | 0 |
Jun 2023 17 | Jun 2023 | 17 |
Jul 2023 13 | Jul 2023 | 13 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 -11 | Dec 2023 | -11 |
Apr 2024 -10 | Apr 2024 | -10 |
May 2024 -9 | May 2024 | -9 |
Jun 2024 -16 | Jun 2024 | -16 |
Sep 2024 -9 | Sep 2024 | -9 |
Nov 2024 -15 | Nov 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PhonePe Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of PhonePe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PhonePe Product Quality
3.1/5
PhonePe has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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PhonePe Product Information
PhonePe’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
PhonePe Pricing
PhonePe ROI & Value For Money
3.7/5
PhonePe has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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PhonePe Customer Satisfaction (CSAT)
PhonePe Customer Satisfaction (CSAT) Score
80 / 100
PhonePe has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PhonePe Customer Service
3.6/5
PhonePe has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About PhonePe's Customer Service
Address
Bangalore, India
PhonePe as an Employer
Consumer vs. Employees
PhonePe scored a -15 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of PhonePe would recommend the brand to a friend. ENPS measures how likely PhonePe employees would recommend working at PhonePe to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
