15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Phreesia
Marketing or Exec? Claim Your Free Account
About Phreesia's Brand
Phreesia automates the patient check-in process by collecting personal health information on the PhreesiaPad.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Phreesia NPS
Phreesia's Net Promoter Score (NPS) is a 15 with 50% Promoters, 15% Passives, and 35% Detractors. Net Promoter Score tracks whether Phreesia's customers would recommend using the product based on a scale of -100 to 100.
Phreesia Overall NPS
| 50% | Promoters |
|---|---|
| 15% | Passives |
| 35% | Detractors |
Phreesia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 17 | Jun 2022 | 17 |
Jul 2022 21 | Jul 2022 | 21 |
Aug 2022 20 | Aug 2022 | 20 |
Sep 2022 19 | Sep 2022 | 19 |
Oct 2022 22 | Oct 2022 | 22 |
Mar 2023 18 | Mar 2023 | 18 |
Jul 2023 15 | Jul 2023 | 15 |
Sep 2023 17 | Sep 2023 | 17 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 16 | Apr 2024 | 16 |
Jun 2024 18 | Jun 2024 | 18 |
Aug 2025 15 | Aug 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phreesia NPS by Gender
Phreesia's NPS was rated -60 by Female customers on Comparably.
Female
-60
Phreesia's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Phreesia's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Phreesia NPS by Ethnicity
Phreesia's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Phreesia NPS by Usage
Phreesia's NPS was rated the highest by customers who have used Phreesia's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Phreesia Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Phreesia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phreesia Customer Loyalty Score by Gender
Phreesia's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Phreesia.
Female
64%
Yes
Male
N/A
Yes
Phreesia Customer Loyalty Score by Ethnicity
Phreesia's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Phreesia.
64
out of 100
Caucasian
Phreesia Product Quality
3.4/5
Phreesia has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Phreesia's overall Product Quality score rated by its users and customers.
Phreesia Product Information
Phreesia serves markets in the United States. Phreesia supports Web devices and offers products for medium and large sized businesses.
Phreesia’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Phreesia's product the highest.
- Website
- http://www.phreesia.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Appointment Reminder Software
Medical Practice Software
Medical Scheduling Software
Patient Management Software
Patient Engagement Software
Quick Insights into Phreesia Product Quality
Phreesia's Product Quality score was rated highest by customers who have used Phreesia's products/services for 1 to 2 Years, and rated lowest by customers who have used Phreesia's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Phreesia's Product Quality.
Ranked Phreesia Product Quality the Highest
Ranked Phreesia Product Quality the Lowest
Phreesia Product Quality Score by Gender
Phreesia's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Phreesia.
Female
3/5
Male
N/A
Phreesia Product Quality Score by Ethnicity
Phreesia's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Phreesia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Phreesia Product Quality Score by Usage
Phreesia's Product Quality score was rated the highest by customers who have used Phreesia's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Phreesia Product Quality Score by Industry
Phreesia's Product Quality score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Phreesia Pricing
Phreesia ROI & Value For Money
3.6/5
Phreesia has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Phreesia's overall ROI score rated by its users and customers.
Phreesia Pricing Plans
Phreesia has a pricing structure that accommodates medium and large businesses.
Who Uses Phreesia?
Medium Businesses
Large Enterprises
Quick Insights into Phreesia ROI
Phreesia's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Phreesia's ROI score.
Ranked Phreesia ROI the Highest
Phreesia ROI Score by Gender
Phreesia's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Phreesia.
Female
2.7/5
Male
N/A
Phreesia ROI Score by Ethnicity
Phreesia's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Phreesia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Phreesia Customer Satisfaction (CSAT)
Phreesia Customer Satisfaction (CSAT) Score
68 / 100
Phreesia has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
5%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phreesia Customer Service
3.8/5
Phreesia has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Phreesia's overall Customer Service score rated by its users and customers.
About Phreesia's Customer Service
Address
New York City, NY 10016
Website
http://www.phreesia.com
Phone Number
(188) 865-4747
Quick Insights into Phreesia Customer Service
Phreesia's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Phreesia's Customer Service score.
Ranked Phreesia Customer Service the Highest
Phreesia Customer Service Score by Gender
Phreesia's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Phreesia.
Female
2.7/5
Male
N/A
Phreesia Customer Service Score by Ethnicity
Phreesia's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Phreesia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Phreesia as an Employer
2.9/5
Phreesia has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Phreesia scored a 15 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Phreesia would recommend the brand to a friend. ENPS measures how likely Phreesia employees would recommend working at Phreesia to a friend.
Net Promoter Score
15
NPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 23% | Promoters |
|---|---|
| 24% | Passive |
| 53% | Detractors |
