-80
NPS
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Brand Page
Piano
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About Piano's Brand
Piano is the digital content monetization & audience intelligence platform for the world’s most sophisticated media companies
Brand at a Glance
59%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Piano NPS
Piano's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether Piano's customers would recommend using the product based on a scale of -100 to 100.
Piano Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
Piano NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Dec 2024 -80 | Dec 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piano Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Piano users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Piano Product Quality
3.1/5
Piano has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Piano's overall Product Quality score rated by its users and customers.
Piano Product Information
Piano’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.piano.io
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Piano Pricing
Piano ROI & Value For Money
3/5
Piano has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Piano Customer Satisfaction (CSAT)
Piano Customer Satisfaction (CSAT) Score
60 / 100
Piano has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Piano Customer Service
3.1/5
Piano has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Piano's Customer Service
Address
One World Trade Center, New York City, NY 10007
Website
http://www.piano.io
Phone Number
1(646) 350-1999
Piano's Social Links
Piano as an Employer
3.8/5
Piano has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Piano scored a -80 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Piano would recommend the brand to a friend. ENPS measures how likely Piano employees would recommend working at Piano to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
